Frequently Asked Questions

Got a question? Need some help? Take a look through our enquiry page to get the answers to our most frequently asked questions.

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How do I apply for an alumni card?

You can now apply for the Alumni ID Card through the online store. It's quick, easy and we'll post your card to you once it's been made. Click here for a step-by-step guide to the online application process. You will need to know your student ID number to complete this form, if you don't know this then contact us at or by phone 02380 592747 and we will look it up for you.

Please note: if you graduated more than 5 years ago you will need to send a photograph of yourself (as a Jpeg file) to once you have completed your application online. Please put 'Alumni ID card, your name, your student ID' in the subject line.

Alternatively you can download an application form and return it to us by email or post with a passport photograph. If you have any queries please contact If you need the card quickly you can visit the Alumni Relations Office in the Room 3107 in the George Thomas Building (building 37, opposite Jubilee Sports Centre) during normal office hours** and complete an application form, we will then sign off the form and you can take it to the ID Studio where your photograph will be taken and your card will be produced while you wait. If you come into the office you do not need to bring any passport photographs.

**Please note the ID Studio closes at 3.30 on Wednesdays. Also, it is very busy at the beginning of term (end of September/October), so please be aware there maybe a considerable wait.

How do I renew my alumni card?

The process is the same as above, you have to complete the online form and we will post it to you when it's ready. Please see further information above.

How do I obtain a new degree certificate? Or transcript?

You need to contact the Examinations Office. For a new certificate please email For transcripts please email Alternatively you can telephone the Examinations Office on 02380592823.

Who do I contact for an academic/personal reference or a certified letter?

You need to contact your former school or tutor. A list of school contacts is on the Certificates and Transcripts pages or you can search on the Email and Telephone Directory, failing that contact the University's switchboard on 02380595000 and they can put you through.

What do I do if my Alumni ID Card is lost or stolen?

LOST: If the card is lost and made within the last 3 years, you will have to pay a replacement fee of £10. Please use the online store's 'replacement alumni card' option.

STOLEN: If the card is stolen and you have reported it to the police you do not have to pay the replacement fee as long as you can provide the police crime number. Please contact the office and then complete the form on the online store or with the application form and provide two new colour passport sized photographs.

Can I obtain an Alumni ID Card if I am not an alumnus?

If you did not study a degree course for more than 10 weeks at the University of Southampton you are not eligible to use the Alumni Services. You can however still join the Sports facilities and the Library as an external borrower or local resident. Please contact the Sport Centre on 02380592119 or the Hartley Library on 02380592180 directly for further assistance.

How do I join Alumni Facebook, Twitter or LinkedIn?

Go to our Alumni Community page and all will be revealed!

What help can the Alumni Office give me to arrange a reunion?

We are very happy to assist Alumni in organising their own events. We can tell you who we are in contact with from your year/course/hall and can then forward information on for you. We can list your event on our Forthcoming Events page and in the Hartley News or E-Newsletter. We can also help with venue and catering advice. Just ask, we will help if we can!

How long does my student email account run after I graduate/leave University?

The account will remain active for approximately three months after your leaving date. You will receive an alert from i-solutions approximately two weeks before the account is closed. When it is closed it is deleted so you will not be able to retrieve any emails or information held in the account as it will no longer exist. The email forwarding service provided by the Alumni Relations Office is in no way linked to your student account.

What career assistance is available to me?

We provide you with life-long careers support given through Career Destinations. Using the Careers Portal you can log in and see available jobs, gain assistance with CV’s and interviews and access a variety of skills sessions and workshops. 1:1 appointments are also available through the Career Consultancy initiative. Visit the Career Destinations website for more information or telephone 02380593501.

Key facts

Other useful numbers

Switchboard: 02380595000
Careers Destinations: 02380593501
Examinations Office: 02380592823, Hartley Library: 02380592180
Jubilee Sports Centre: 02380592119
Students' Union: 02380595020