In trouble and need support while travelling or working overseas on behalf of the University? Here’s what you should do:
In an emergency
- Contact the University’s Security Team on +442380 593311 – this line is staffed 24/7 and they are trained to act as first responders for colleagues in difficulty abroad. Then contact your line manager and update the incident report form as soon as possible.
You need medical treatment
- Contact the local emergency services first, if necessary, and then contact the University’s insurance company on +441273 552922 as soon as possible for all incidents that may lead to a claim – they may be able to recommend particular medical facilities in your area. Then contact your line manager.
You have visa or immigration problems
- During UK office hours, contact your line manager first – they will help you source the appropriate support at the University. Out of hours, contact the University’s Security Team on +442380 593311 and, if necessary, your local Embassy or Consular Office (this should be noted on your itinerary).
Your University phone or laptop is lost or stolen
- Contact iSolutions on +442380 595656 during UK office hours. You can also contact Vodafone directly on +447836 191191 regarding your phone contract.
The University’s International Business Team is on hand to answer questions about overseas travel before and during your trip – and the team can help source advice on issues such as visas, tax, social security and health and safety.
Visit the team’s website, bookmark their advice on staying safe overseas and contact them at firstname.lastname@example.org.