First Support Team
The First Support team is dedicated to being the first point of contact and supporting students during times of crisis. We work with students to identify what support is needed, appropriately refer to the correct service (liaising with those services where necessary) and assist students for very short periods until ongoing support is in place.
The team works with students who may be experiencing the following types of difficulty:-
• Mental health crisis
• Domestic abuse
• Relationship crisis
• Accommodation crisis
• Academic crisis (exam stress, missing deadlines)
• Substance abuse
• Death of family member/friend
• Serious illness
• Impact of someone else’s difficulty on own health and /or study
• Violent sexual assault or attack
• Honour based violence
• Bullying/harassment
• Transitional/cultural crisis
Staff, students or family and friends can refer to the service by contacting via email or phone. Contact will be made directly with the student who is causing concern by the team when required. Students will be assessed for risk and then signposted and referred to appropriate internal and external services for ongoing support.
Tel: +44 (0) 23 8059 7488 (27488 internal) / +44 (0) 23 8059 4822 (24822 internal)
Email: firstsupport@soton.ac.uk
The team can be reached out of hours in times of extreme crisis, contact the University of Southampton’s security service using the number below.
Out of Office Hours: +44 (0) 23 8059 3311 (23311 internal)
Looking for conflict resolution?
Are you in conflict with a fellow student? A housemate? Your School? Anyone else? The Mediation Service can help you resolve all of these types of conflict.You can access the Service by contacting Mary Siddall (mary.siddall@soton.ac.uk, or telephone 23774) or Kamaljit Kerridge-Poonia (kkp1x07, or telephone 22945). For more information, the Service's website is available at:
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