Changing your password

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You should never give your computing account password to another person. Your password should be known only to you as it stops other people using your username to access your account or to gain access to secure services in your name. You set your password when you subscribe to our facilities for the first time, but you can change it at any time if you wish. You should always change your password immediately if you suspect someone else knows it.

Always use Subscribe to change your password. If you attempt to change it by any other means, this may result in loss of access to one or more of our services.


If you find you cannot gain access to one or other of the services you are entitled to, your password may need to be re-synchronised. To do this, follow the steps outlined below but, if you wish to keep your existing password, re-enter the same password. You can only change your password once within any one hour period.

To see a demonstration video click the following link Changing Your Password

To reset your Password please follow the following steps:

  • Start by opening a web browser (Internet Explorer) and enter the web address

www.subscribe.iss.soton.ac.uk

Screenshot of manage your account screen in Subscribe
  • Click on the “Sign in to manage your existing account” option
  • You will then be asked for you user name and password.
  • Enter the username and password that you have used to log onto the computer,
    Screenshot from Subscribe showing manage account highlighted
  • Select Managing your account, and press next.
  • You will then be taken to the account management page:
screenshot of change your password screen in subscribe
  • Select the first option under Password Utilities “Change iSolutions password”, and press next.
  • Accept the terms of service.
  • You will then be taken to the page where you can enter your new password.
screenshot of new password screen in subscribe
  • You will need to make sure that you enter a new password, one that you haven’t used before.

The password will need to be between 8 and 14 characters long.

Your new Password will need to include at least;

  • 1 capital letter
  • 1 lowercase letter
  • 1 number or 1 of the following symbols ! % & ( ) + - < = >

Examples:

  • Freadbloggs1234
  • fREADBLOGGS123
  • Fread&bloggs

Or

  • Fread&Bloggs12

(Please do not use any of these examples above for your own password)

Once you have entered and confirmed your new password press Next, and then Quit to complete the process and to log out of subscribe.

Please contact ServiceLine for any help or assistance.

Email: serviceline@soton.ac.uk

Phone Ext 25656; from external +44 (0)23 8059 5656

REMEMBER:

Keep your account secure!

  • The University never asks for your password in an email (or any other communication) for any reason.
  • Any e-mails (or other communications) asking for your passwords are frauds and MUST NOT be replied to.
  • You must not give your password to any other person or party (including colleagues or guest speakers), for any reason (this is a breach of University regulations).
  • Links to a log in page received in an email (or other communication) are not safe to use; type the web page address into your browser instead.