Forgotten passwords

Go to the Subscribe webpage

If you have forgotten your iSolutions password, Subscribe allows you to change your password even though you do not know your current one, providing you can answer one of the two security questions you set in Subscribe.

Please open a web browser (for example Internet Explorer) and enter the web address www.subscribe.iss.soton.ac.uk in the address bar and press enter.

If you do not have access via your personal computer, you can access the following through logging onto a public workstation with the username "subscribe" leaving the password field blank.

Click on the following link to see a demonstration video Forgotten your password help

  • Click on the 'Forgotten your password' option
subscribe screenshot with highlighted area over forgotten pwd
  • This will take you to the 'Forgotten your password' webpage:
subscribe screenshot showing forgotten pwd screen
  • Enter your University Student or Staff Number in the University Identity Number box.
  • Enter your Surname, your Day and Month of Birth.
  • Click Next.
  • Read and accept the terms of service.
  • Enter the answer to the security question and click next.
    screenshot of password change screen in subscribe
  • Click the drop down box 'Show password'.
  • Make a note of your new password.
  • Click quit to then complete the process and to log out of Subscribe.

After 15 minutes it is recommended that you follow the process of resetting your password, and change your password to something more memorable.  For help changing your password please see this page for more information.

Please contact ServiceLine for any help or assistance.
Email: serviceline@soton.ac.uk
Phone Ext 25656; from external +44 (0)23 8059 5656

Please remember - keep your account secure!

  • The University never asks for your password in an email (or any other communication) for any reason.
  • Any emails (or other communications) asking for your passwords are frauds and MUST NOT be replied to.
  • You must not give your password to any other person or party (including colleagues or guest speakers), for any reason (this is a breach of University regulations).
  • Links to a log in page received in an email (or other communication) are not safe to use; type the webpage address into your browser instead.