Security questions and answers

Go to the Subscribe webpage

When you create your account in Subscribe you are asked to set up two security questions and answers. This will enable you to change your own password even if you have forgotten the original one.

In order to validate yourself when you change a forgotten password change you need to answer one of these questions correctly. If you subscribed prior to September 2000, you may not have these questions set up. We recommend that you do this as soon as possible as you must know your existing password before you can do this. Follow the instructions below to set up security questions and answers.

You may reset both the questions and answers at any time providing you know your current password.

To set up your security questions please follow the steps below:

Please click the following link for a demonstration video Resetting your security Q&A's

Screenshot from Subscribe showing manage account highlighted
  • Click on the 'Sign in to manage your existing account' option.
  • You will then be asked for you user name and password.
  • Enter the username and password that you use to log onto a Univeristy computer, and click next.
Screenshot of manage your account screen in Subscribe
  • Select 'Managing your account' and press next.
  • You will then be taken to the account management page:
screenshot of reset security questions selected
  • Select the second option under Password Utilities 'Reset security questions and answers', and press next.
  • You will then be taken to the page where you can setup your security questions and answers.
  • You can enter any question that you want, and enter any answer that you wish. Please try and be as specific as possible, and keep the answer as simple and memorable as you can.
screenshot of reset new questions and answers
  • Once you have set you questions and answers, click next. You will then be told that your security questions and answers have been set.
screentshot of confirmation of reset questions and answers
  • Please keep your security questions appropriate and non offensive. Failure to do so will result in your actions being reported to your Director/Head of School.
  • Click quit to then complete the process and to log out of Subscribe.


Please contact ServiceLine for any help or assistance.
Email: serviceline@soton.ac.uk
Phone Ext 25656; from external +44 (0)23 8059 5656


Remember - keep your account secure!

  • The University never asks for your password in an email (or any other communication) for any reason.
  • Any emails (or other communications) asking for your passwords are frauds and MUST NOT be replied to.
  • You must not give your password to any other person or party (including colleagues or guest speakers), for any reason (this is a breach of University regulations).
  • Links to a log in page received in an email (or other communication) are not safe to use; type the webpage address into your browser instead.