Coaching feedback received for the 2009-2010 academic year

The Coaching and Training Service has been running since October 2005 and has been well received by staff at the University.

To ensure that we maintain our high standards of coaching and training, we ask for users to complete an evaluation form after each visit and training session.

Collecting and analysing this feedback has helped us to improve the services we supply and shows that the we continue to deliver a high quality service which meets the needs of the University.

Below are live statistics derived from the feedback received so far for the 2009-2010 academic year.

Coaching evaluation

1. The booking administration from Coaching and Training Services was


Excellent
72.9%
Good
25.4%

2. The session content related to your expected business use


Fully
82.6%
Very well
16.3%
Reasonably
0.6%

3. The trainer and session enabled you to achieve your personal objectives


Fully
72.1%
Very well
24.3%
Reasonably
2.5%

4. Do you feel confident implementing the skills and knowledge you sought from this session


Yes
97.8%
No
1.7%

5. The trainer demonstrated an appropriate level of knowledge of the subject


Strongly agree
88.4%
Agree
11.3%

6. The trainer's delivery, style and teaching skills supported you achieving the knowledge/skills you sought from this session


Fully
84.8%
Very well
12.4%
Reasonably
0.8%

7. The training materials were relevant, up to date and supported the objectives of the session


Strongly agree
67.7%
Agree
24.6%
Disagree
0.3%

8. I would use the Coaching and Training Service again and would recommend them to others


Strongly agree
90.3%
Agree
8.8%

How did you hear about us?

How did you find out about this service:

previous_user
30.7%
colleague
18.5%
manager
15.2%
direct
11.9%
web
7.7%
other
6.6%
leaflet
3.6%
sussed
2.2%
pd_booklet
0.6%

The figures show the totals for each response out of the complete set of feedback forms submitted.

Any discrepancies in the total number of responses to questions indicate that not all users responded to that question - the discrepancy will be the 'blanks'.