Tutor-led training feedback for the 2009-2010 academic year

The Coaching and Training Service has been running since October 2005 and has been well received by staff at the University.

To ensure that we maintain our high standards of coaching and training, we ask for users to complete an evaluation form after each visit and training session.

Collecting and analysing this feedback has helped us to improve the services we supply and shows that the we continue to deliver a high quality service which meets the needs of the University.

Below are live statistics derived from the feedback received so far for the 2009-2010 academic year. 

Coaching evaluation

1. The booking administration from Coaching and Training Services was


Excellent
66.8%
Good
30.9%
Poor
0.8%
Very poor
0.3%

2. The session content covered the features / functions / skills that you expected


Fully
59.9%
Very well
34.9%
Reasonably
3.8%
Not very
0.4%

3. The session content related to your expected business use


Fully
48%
Very well
40.9%
Reasonably
7.6%
Not very
1.1%

4. The trainer and session enabled you to achieve your personal objectives


Fully
55.8%
Very well
35.8%
Reasonably
6%
Not very
0.7%

5. Do you feel confident implementing the skills and knowledge you sought from this session


Yes
96.6%
No
1.9%

6. The trainer demonstrated an appropriate level of knowledge of the subject


Strongly agree
79.8%
Agree
19%
Disagree
0.1%

7. The trainer's delivery, style and teaching skills supported you achieving the knowledge/skills you sought from this session


Fully
75.2%
Very well
21.6%
Reasonably
2.2%
Not very
0.1%

8. The training materials were relevant, up to date and supported the objectives of the session


Strongly agree
62.7%
Agree
34.5%
Disagree
1.2%

9. The training environment (room, equipment, hospitality) provide a conducive learning environment


Strongly agree
59%
Agree
37.8%
Disagree
1.6%
Strongly Disagree
0.3%

10. I would use the Coaching and Training Service again and would recommend them to others


Strongly agree
72.5%
Agree
25.7%
Disagree
0.1%
Strongly Disagree
0.1%

How did you hear about us?

How did you find out about this service:

manager
32.3%
colleague
16.1%
previous_user
11%
direct
10%
web
7.9%
other
7.5%
sussed
4.9%
leaflet
3.2%
pd_booklet
2.1%
online_noticeboard
0.5%

The figures show the percentage for each response out of the complete set of feedback forms submitted.

Where the figures for a given question do not add up to 100%, this indicates that not all users responded to that question - the discrepancy will be the 'blanks'.