Support Performance
The statistics on support peformance for the Common Learning Spaces can be split up into four sections:
Reports from Room Checkers
Equipment and space to be regularly inspected (at least once per day)
The following performance was recorded
*Measured from 5th October.
**Up to end of term - 17th December
*** Full checking ended on 12th March. The reduced room checking continues till 19th April when the full checking returns to normal.
| Oct'09 | Nov'09 | Dec'09 | Jan'10 | Feb'10 | Mar'10 | Apr'10 | May'10 | Jun'10 | |
|---|---|---|---|---|---|---|---|---|---|
| Number of working days | 22days | 21days | 17days | 19days | 20days | 23days | 18days | 19days | |
| Checker working for | 20days | 21days | 14days | 14days | 20days | 10days | 10days | 19days |
Response Times
For urgent calls a technician would respond to a request within 15 minutes
The 15 minutes is measured from when the call is logged by ServiceLine to the point where
the technician arrives on site. The chart below shows performance for this service statement.
| Measure | Target | Period | Oct'09 | Nov'09 | Dec'09 | Jan'10 | Feb'10 | Mar'10 | Apr'10 | May'10 | Jun'10 | Jul'10 | Aug'10 | Sep'10 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Total incidents/month* | 135 | 144 | 41 | 48 | 99 | 86 | 87 | 74 | ||||||
| No. of incidents requiring 15 min response | 125 | 97 | 38 | 42 | 77 | 69 | 42 | 32 | ||||||
| no. of incidents where arrival time is recorded | 116 | 89 | 34 | 38 | 65 | 62 | 38 | 29 | ||||||
| % incidents meeting 15 min respone target where arrival time is recorded | 90% | Monthly | 92.8% | 91.2% | 89% | 90% | 84.4% | 89.2% | 90.4% | 90.7% |
* includes urgent and non-urgent incidents
Priority Incidents by category
*Last updated on 23rd April 2010
Performance Reporting for the year 2007-08
Performance Reporting for the year 2008-09
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