Frequently Asked Questions

 

What is the benefit of having a managed print solution?

The managed print solution brings economies of scale, efficiency improvement and the environment aspect. The managed print solution will be able to save on electricity and other carbon foot print issues that the University at large has bought into.

Will all the printers be replaced with new multifunctional devices?

No. An audit will be conducted of the existing estate and users will be spoken to about their requirements. If the current device is under warranty and is able to satisfy most of the business requirements these printers will not be replaced

Will personal printers be taken away?

Yes. Personal/Office printers will be taken away as these are high maintenance and cost. Unless there is real business need for one these will be withdrawn

Will we be provided training for the new devices?

Training will be provided by Konica Minolta trainers to use the multifunctional products. All the special features will be explained to the user groups. We will also setup web-pages and have instructions with every printer and multifunctional products/devices. Training sessions will be organised for your group as the new devices will be setup.

How will the departments be charged?

There will be a single cost per copy rate across the whole University and Departments will continue to be charged this directly. The project  aims to deliver savings in excess of £300k per year. .

How do we know what the current print estate looks like and what it costs?

Konica Minolta were commissioned to carry out an audit of the University’s printer estate and usage in June this year. This comprised both  physical and  networked audits across all sites 

This has provided baseline data; further detailed audits will be conducted in each School or Professional Services as the project progresses.

Where are we now?

The servers for monitoring the volumes have been setup and the current queues are being checked. A detailed analysis of the audit has been done for B37 and a proposal is being prepared by Konica Minolta (KM).

Duration of the Project?

We have set ourselves very tough deadlines with completion due Summer 2010.

What happens to the current Ricoh machines  that are on site that are owned or leased ?

Till the solution comes to your building/floor the process of ordering  toner and services will be the same. Once the new solution is in place there will be automatic ordering of service and toner cartridges. The toner cartridges will be delivered to the nominated person’s desk to be replaced when needed.

What should I do if I am not happy with my current device/ the device is not fit for purpose?

Please call Serviceline and log a ticket and one of the project team members will speak to you about the requirement.

What happens if my printer breaks before managed printing  comes to my department?

Please log a ticket with Serviceline and the printing team will fix / replace / redirect your print jobs to the nearest printer available. It is the responsibility of iSolutions to make sure all the IT services are fully functional.