The main route to contact us is via ServiceLine OnLine and you can log your issue online here: Report IT issue online.
If your enquiry is urgent, you can contact ServiceLine on x25656 or +44 (0)23 80 595656, or 73-25656 (SGH).
The phones are manned from 08:30 – 18:00 Monday – Friday, each day the University is open.
Additionally we have an IT helpdesk in the Hartley Library on Highfield campus.
Desk opening times: Monday - Friday 09:00 - 17:00 each day the University is open.
Please note: iSolutions is not resourced to provide help with personal equipment and although we will assist as far as is possible, we may need to suggest the student/staff member seeks help elsewhere.
iSolutions does not have the insurance (or the remit from the University) to fix faulty personal equipment, and attempting to do so may invalidate warranties. If possible the helpdesk staff member can give their opinion on what might be the fault, but would recommend using a local repair centre, or the warranty of the manufacturer.
The iSolutions help desk policy can be found here: