The University of Southampton
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iSolutions provides a number of services to students, staff and PGRs across the University. More information can be found here.

For detailed information on a specific service and for How to Guides, please search using the link below:

Search our Knowledge Base here

Accounts and subscribe

Subscribe is used to give new staff and students and IT account. It is also used for various other purposes such as password changes and other updates.

To Subscribe visit:

If you are hosting a conference and require temporary IT access for your delegates, please complete the following form:

Temporary access to University resources


Blackboard is a tool used by many lecturers to share course content with you. Items most commonly shared in this way are lecture slides, examples and reading lists. Some lecturers will expect/recommend you to print these slides to make notes on during lectures.

Many lecturers will keep blackboard content updated regularly and it can provide a concise and reliable source of information on your course and what is expected from you in your reports and essays.

Bob National

BoB (Box of Broadcasts) National is an innovative shared online off-air TV and radio recording service for UK higher and further education institutions.

Bob National is available from

BoB enables all staff and students in subscribing institutions to choose and record any broadcast programme from 60+ TV and radio channels. The recorded programmes are then kept indefinitely (no expiry) and added to a growing media archive (currently at over 1 million programmes), with all content shared by users across all subscribing institutions.

To log into Bob National:

  • Go to and click on "Log in"
  • Start typing "Southampton" in the filter box and select "University of Southampton" from the list.
  • Enter your University username and password.

The first time you use the site you will be asked to enter your email address and to accept the terms of the site. You will not be asked to do this step again.

You may now browse the site and request up to five recordings per day.

For further information please see: (You will be prompted to log in)




Email archiving

Everyone is given 500MB of space by default and this can be increased in increments to a maximum of 2GB on request to ServiceLine. In addition, you have an easily accessible but separate Online Archive space.

All staff are provided with 20GB of Online Archive storage space (accessible in Outlook 2010 and Outlook Web App) for archiving their email.

Email distribution lists

The University maintains two main email distribution lists. These are:

  •  @all.soton
  • Majordomo

Email for alumni

The University of Southampton has made it easier for you to stay in touch with the friends and contacts you’ve made at University now that you have finished your course.

The student account you’ve been using while at Southampton, which expires four months after leaving us, will be converted into an ‘alumni’ e-mail account for you to use over the coming years. It will be easy to remember because it will be based on your student account but with the word ‘alumni’ added so for example<> will become<>.

To make use of this facility you must have been an Undergraduate or Postgraduate taught student at the time of leaving the university. Postgraduate researchers will not currently receive this service.

Email for students

Your emails are provided through Microsoft Office 365, which is a set of web-enabled tools that lets you access your email, documents, contacts and calendars from virtually anywhere, on almost any device.

Email for staff and researchers

You'll find that email is one of the primary methods of communication throughout the university.

Staff are issued with an Outlook Exchange account which is accessible on and off campus.

All University machines use Microsoft Outlook by default.

Equipment and purchasing

As a member of staff or researcher, you are entitled to one item from our Standard range at no additional cost to your faculty. If you are ordering an additional machine charges will apply and you will need to provide an Agresso subproject (charge) code when requesting an item. We also provide a Higher Specification range for which there will be an uplift charge to cover the additional cost.

Further information is available here: Equipment and purchasing


Personal filestore

All students and staff have access to Personal Filestore, a secure storage space for your files and folders. This filestore is available as the My Documents folder when using University staff Windows computers, University teaching computers or the SVE service.

Shared departmental filestore

Information on the J: Drive refers to Staff and Post-Graduate Researchers only.

The J:\ drive is a shared resource for work-related data and files that do not need to be held as private and confidential to the individual.

SharePoint collaboration space

SharePoint is a University-wide collaboration space for the University. You can create a collaboration group in minutes and start sharing documents and ideas, School and Faculty information and create discussion forums, on-line blogs and wiki pages. 

Access it at

Research filestore

The University recognises the importance of proper management of the digital assets produced in the pursuit of knowledge. In support of this, iSolutions provides a secure research data storage service to the research community. The purpose of this enhanced provision is to store active research data and does not include archival services.

Getting help

For IT help and support please call ServiceLine on extension 25656 or report your problem online here:

Report IT problem 

Instant messaging - Skype

Skype for Business - staff

Skype for Business is web conferencing, collaboration and instant messaging tool which is available to all staff at the University. Skype provides, instant messaging, voice, video and conference calls, screen sharing and online meetings/presentations.

Skype for Business - students

Skype  is an instant messaging service available to all students with an Office 365 account at the University, it provides, instant messaging, voice, video and conference calls, screen sharing and online meetings/presentations.

Key contacts

Key contacts within iSolutions can be found here:

Who to contact in iSolutions?

Media streaming and Panopto

Panopto is the University Lecture Capture system. It also hosts all our internal streaming videos.

Staff can record their lecture in a lecture theatre or record a session in their office, home or on the go.

Further information about Panopto can be found here.

Office 365

Office 365 is a new service that is available to all University of Southampton staff, PGR’s and students. Office 365 as a whole encompasses a range of different services that includes emails for students.

Specifically Office 365 Pro Plus refers to the features of cloud storage with OneDrive for Business, Office Online applications and being able to download copies of Office products to you computer or mobile devices

Print Centre

The Print Centre works in partnership with any member of the University, staff and students to design and print a wide variety of materials from exhibition materials to your dissertation or thesis.

Further information about the Print Centre can be found here:

Printing, scanning and photocopying

Follow Me Print is a managed service which enables staff to print documents from anywhere to any managed printing device.

Our printers are commonly known as Multi-Functional Devices (MFDs) as they allow you to copy and scan too.

As this is a Managed Service, we are continuously looking for ways to improve the service to ensure that we are obtaining best value for money as well as helping us to reduce our carbon footprint.

Further information about our printing service can be found here:

Printing and copying for staff

Printing and copying for students


PURE (CRIS) - PURE software service currently in development, this will implement a new CRIS (Current Research Information System) with a publications database and analytical tools.

Software provision

Many of the software agreements that iSolutions enter into with manufacturers enable installations by students and staff on their own systems. The software download site: allows you to log in and download those applications.

The 'Additional Software' icon is present on all University Windows desktops and workstations for students. Many of the most commonly used items of software in use at the University are available for installation through this shortcut.

Further information can be found here: Software provision

SUSSED and MySouthampton


Southampton University Staff/student Social & Educational Directory, is the University's Web portal. The portal provides a personalised view of the web resources that are available to you as a member of the University.

Log in to access the full range of features, from the latest campus news, upcoming events and internal job advertisements through to sites dedicated to each service and academic area around the University

SUSSED is also the portal through which you can access key administrative systems including Agresso (procurement), MyView (leave bookings, pay slips) and Room Bookings.

You can access SUSSED here:

MySouthampton App

The MySouthampton app is the University of Southampton's official smart device app for current students and staff giving you comprehensive information about the University and its services such as: email preview, maps, timetables*, contacts, library loans, workstation availability, latest news and important alerts to help you get the most out of your time at university.

The service constantly expands to give you easier access to even more of the University’s systems and information. You can even suggest new ideas and features for the app.

The app is available for all Android, iOS, Blackberry users, web (PC/Mac/Linux) and Windows phone users can access the app by using the web version.

Telephony and switchboard


The University Switchboard receives calls from outside the University from callers dialling 023 8059 5000.

University extension users can reach the Switchboard by dialling 0.

Internal phone directory can be found here:




The IT Training and Development team will help and support you to get the most out of the IT tools and services available to you at the university.

We work with you as individuals or groups, with faculties and professional services, with all staff, students and departments to provide practical, meaningful, relevant and effective solutions.

Visit our site to view our portfolio

Wireless networking (Eduroam)

Eduroam is the wireless network provided through all wifi access points that iSolutions manage. Eduroam is now also available in Halls of Residences.

You can log into Eduroam using your university username in the format along with your password. You will need to have 'subscribed' first.

Further information about getting connected to Eduroam can be found here: Getting connected

Working away from University campus

There are a number of ways for staff and students to carry out their work with access to their files and software away from campus.

Further information can be found here: Working away from campus

Workstations and Common Learning Spaces

Common Learning Spaces (CLS)

Across the University campuses, there are many centrally-bookable teaching spaces, ranging from classrooms catering for small groups to large lecture theatres accommodating hundreds at a time.

These spaces include a wide variety of presenting technologies to enable you to get the best out of your teaching requirements such as: data projectors, video and DVD projection, PC, laptop projection, overhead projectors, Visualizers, sympodiums, lighting and sound controls, induction loops, 35mm slide projection and video conferencing and so on.

Further information about Common Learning Spaces and how they are booked can be found here:

Public workstation rooms

You have access to approximately 1,700 public workstations within rooms on all campuses and in most halls of residence.

You may login and use these machines, using your University username and password. These PCs have an extensive software portfolio and a selection of printers, scanners, CD and DVD writers. 

Some of the rooms are designated Common Learning Spaces and are primarily for group teaching. When no classes are scheduled they are open for public use.

Public workstations are equipped with a large portfolio of teaching software. A core software portfolio is installed on all workstations, including Microsoft Office and some statistics and graphics applications.

A range of specialist software is installed to support the Assistive Technology Service (ATS).

Southampton Virtual Environment

If you want to beat the workstation queues or work from home, you can use your own device in any location using the Southampton Virtual Environment (SVE).

SVE gives you access to your University Windows desktop from any device in any location, whether that's at home, on campus or on the move.

Log into the Southampton Virtual Environment

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