Target Audience: Anyone who wants to develop key customer service skills and build their confidence in handling difficult customers.
Brief Outline: The course provides lots of tips and techniques to build positive customer relationships and deliver excellent customer service to both internal and external customers.
What you can expect to learn: By the end of the course participants will be able to:
- Identify the key components of excellent customer service.
- Adopt a consistent, professional style when dealing with customers.
- Develop skills in engaging with customers and handling their enquiries effectively.
- Positively manage customer expectations.
- Identify ways to add value to customer relationships and exceed expectations.
- Identify early warning signals to avoid customer dissatisfaction.
- Handle difficult customers and complaints effectively.
- Demonstrate more confidence in dealing with customers.
Links to other courses and/or related courses: Emotional Intelligence, Assertiveness.
Facilitator Information / Led By
Name: Janet Pink
Job Title: External Tutor
Training Dates: There may be more than one training session scheduled; Please click on the 'Book now' button below to view all the date(s) available.
