Virtual Services
Student Resources Network
The Student Resources Network (SRN) is your gateway to all the help and support you need as a student at the University of Southampton. The physical and virtual services or information provided by our Schools or Professional Services is only a click or a call away. It consists of physical services and locations such as the Student Services Centre and the Library Learning Centre as well as the SRN online website.
Simply select the ‘Resources’ tab, click onto any of the sections in the ‘Main Menu’ channel to enter the website or follow recommendations for relevant information (e.g. exam timetables links). If you have made an enquiry at the Student Services Centre, you can track its progress in this area. The site includes links to the most popular online resources in the ‘Quick Links’ channel to help you access help and support quickly and easily.
You can access SRN from the SUSSED portal - simply select the Resources tab to find all the help you need. Wherever you see the Student Resources Network colours you’ll know advice and information for Southampton students is close at hand at:
We provide an online service to give you access to downloadable forms, personal information and to keep track of your financial transactions. 
These all help you get the service you need as quickly as possible at a time that is right for you. You can use the terminals in the Centre or you can log on anywhere through the SUSSED portal.
The Resources tab in the SUSSED portal connects you to a network of resources designed to help you find whatever you need to maximise your University experience.
The Student Services DVD streamed online is another way to see the services available to you. Just look for the Student Resources Network colours around the University and you’ll know there’s help at hand designed specifically for you – as one of our University of Southampton students.
Services on offer to you at the Student Services Centre
Enrolment
- Assist with online enrolment
- Check to see if your enrolment is complete
- Check to see if your attendance has been confirmed to the Student Loan Company
- Answer general queries about enrolment
- Answer general queries about accommodation
- Assist with the online application process (applying, offers, and accepting)
- Answer queries regarding the application process
- Receive hardcopy application forms
- Issue and receive halls of residence transfer forms
- Answer queries about leaving accommodation if withdrawing/suspending from university
- Deal with requests for contract extensions/reductions
- Help with finding private accommodation
- Help arrange for private rented contracts to be checked
- Issue and receive Housemates/flatmates forms
- Make replacement cards
- Sell lanyards (pay at Income Office, lanyard collected at Studio)
Student Financial Support Service
- Receive funds application forms
- Make appointments for funds advisors/officers
- Issue funds cheques
- Answer general funds queries
- Take re-payment of bridging loans/short term loans
- Issue studentship cheques and answer queries about studentships
Exams Office
- Take payments for re-sits, replacement certificates and certified copies of certificates.
- Provide help regarding special requirements - advise on relevant departments to contact
- Answer general exams queries
- Receive graduation reply forms
- Provide forms requesting visa letters
- Issue visa letters
- Answer general queries
- Assist with special requirements for students/guests attending graduation ceremonies
- Issue guest tickets for those students who prefer to collect them
Fees
- Take payments for tuition fees, accommodation fees and miscellaneous invoices
- Answer general fees queries
- Take in sponsor forms (SP1) and letters
- Assist with arranging refunds
- Issue refund cheques
- Issue grant cheques
These Services are not available at the Student Services Centre
- Issue Council Tax exemption forms or provide letters for confirmation of address (see your School Office)
- Take payments for out of term halls of residence contracts (OTR) (see Halls of Residence Receptions)
- Add facilities (eg. Sport Rec, Uni-link, Bike storage, door access) to your ID card
- Arrange funding for International Students (see SUAIC)
- Arrange school bursaries and scholarships (see School Office)
- Issue transcripts or give out exam results (see your School Office)
We hope you’ll find your way to the Student Services Centre at the heart of the Highfield Campus. In addition to being a ‘one stop shop’ for all student enquiries, it secured an award for its environmental design and construction. The quality of service we deliver to our students inside the building is our greatest accomplishment. Our vision to provide access to a rich array of information, services and resources to sustain students’ development and achievement is central to our work in the Centre. We’re here to help you.
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