{"id":150,"date":"2018-05-18T14:10:50","date_gmt":"2018-05-18T14:10:50","guid":{"rendered":"https:\/\/corporate.wordpress.soton.ac.uk\/blog\/digitalteam\/?p=150"},"modified":"2018-05-18T17:09:45","modified_gmt":"2018-05-18T17:09:45","slug":"weeknotes-4-sprint-3-factcheck-a-go-go","status":"publish","type":"post","link":"https:\/\/www.southampton.ac.uk\/blog\/digitalteam\/2018\/05\/18\/weeknotes-4-sprint-3-factcheck-a-go-go\/","title":{"rendered":"Weeknotes 4, sprint 3: Factcheck-a-go-go"},"content":{"rendered":"<p><span style=\"font-weight: 400\">Week 4, sprint 3 was a Busy Week. The focus is on getting everything in place to start our user research, and the team are still turning round a phenomenal amount of work.<\/span><\/p>\n<h3>What we did<\/h3>\n<h4>Course pilot workshops<\/h4>\n<p><span style=\"font-weight: 400\">As the title suggests, the theme for this week is our unsung heroes of this project &#8211; our nominated Single Point of Contact (SPOCs) and the fact checkers who spared some of their valuable time to join in our workshops yesterday.<\/span><\/p>\n<p><span style=\"font-weight: 400\">The workshops were a big highlight to our project this week. I thought they were brilliant because:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">It\u2019s so useful to break down silos and mix up teams. This is a rare thing in small companies, let alone a big enterprise like our University. It was uplifting to be reminded that we\u2019re actually all working towards the same goals.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Sharing very different kind of expertise got us clear insights and a clear way forward. We now know what our challenges are and what we can do about them.<\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400\">If you missed our workshops and would like to catch up on what we\u2019ve covered, <a href=\"https:\/\/coursecast.soton.ac.uk\/Panopto\/Pages\/Viewer.aspx?id=61207b62-c44e-44fb-87b9-2dff05b395b0\">here\u2019s a video<\/a>.<\/span><\/p>\n<p style=\"text-align: center\"><a href=\"https:\/\/coursecast.soton.ac.uk\/Panopto\/Pages\/Viewer.aspx?id=61207b62-c44e-44fb-87b9-2dff05b395b0\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-158\" src=\"https:\/\/www.southampton.ac.uk\/blog\/wp-content\/uploads\/sites\/27\/2018\/05\/course-pilot-video-screenshot-1024x498.png\" alt=\"\" width=\"600\" height=\"292\" srcset=\"https:\/\/www.southampton.ac.uk\/blog\/wp-content\/uploads\/sites\/27\/2018\/05\/course-pilot-video-screenshot-1024x498.png 1024w, https:\/\/www.southampton.ac.uk\/blog\/wp-content\/uploads\/sites\/27\/2018\/05\/course-pilot-video-screenshot-300x146.png 300w, https:\/\/www.southampton.ac.uk\/blog\/wp-content\/uploads\/sites\/27\/2018\/05\/course-pilot-video-screenshot-768x373.png 768w, https:\/\/www.southampton.ac.uk\/blog\/wp-content\/uploads\/sites\/27\/2018\/05\/course-pilot-video-screenshot.png 1907w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><br \/>\n<span style=\"font-size: 10pt\">Featuring yours truly.<\/span><\/a><\/p>\n<p><span style=\"font-weight: 400\">You can also access the presentation slides <a href=\"https:\/\/www.southampton.ac.uk\/blog\/wp-content\/uploads\/sites\/27\/2018\/05\/Course-Pilot-workshops-presentation-May-2018.pdf\">here<\/a>.\u00a0As always, if you have any questions, please just <a href=\"mailto:a.gordon@soton.ac.uk\">get in touch<\/a>.<\/span><\/p>\n<h3>SEO audit<\/h3>\n<p><span style=\"font-weight: 400\">We also completed our Search Engine Optimisation (SEO) audit on the sample course pages, and some of the content issues have been highlighted again. They are centred around: <\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Duplication<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Gaps<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400\">Which in turn create:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Confusion for users<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Poor experience for users<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">An extremely expensive to maintain website<\/span><\/li>\n<\/ul>\n<p style=\"text-align: center\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-159\" src=\"https:\/\/www.southampton.ac.uk\/blog\/wp-content\/uploads\/sites\/27\/2018\/05\/Duplicate-content-image.jpg\" alt=\"\" width=\"600\" height=\"436\" srcset=\"https:\/\/www.southampton.ac.uk\/blog\/wp-content\/uploads\/sites\/27\/2018\/05\/Duplicate-content-image.jpg 890w, https:\/\/www.southampton.ac.uk\/blog\/wp-content\/uploads\/sites\/27\/2018\/05\/Duplicate-content-image-300x218.jpg 300w, https:\/\/www.southampton.ac.uk\/blog\/wp-content\/uploads\/sites\/27\/2018\/05\/Duplicate-content-image-768x558.jpg 768w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><br \/>\n<span style=\"font-size: 10pt\">Here&#8217;s just one example of duplicated course pages.<\/span><\/p>\n<h3><span style=\"font-weight: 400\">User research test plan <\/span><\/h3>\n<p><span style=\"font-weight: 400\">Our baseline testing plan has been finalised and signed off by Institutional Research (IR). This is really positive and we have a lot of work to complete between now and the end of the project. The testing will be ongoing.<\/span><\/p>\n<h3><span style=\"font-weight: 400\">What we learned <\/span><\/h3>\n<ol>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">We have too much duplication in course pages and need to focus on what\u2019s good for the (end) user. \u00a0<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Our course pages are confused. We have too many conflicting messages to our mixed audiences (prospective and current students), and we need to decide what the website is for and which audience it is for.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">We\u2019re asking our fact-checkers to check multiple expressions of the same content (eg course page, subject brochure, prospectus and so on). This creates inefficiencies in terms of their time, but also additional workload.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">The way we speak to our users has to be consistent. We have too many stakeholders creating content on these pages and this is part of the confused picture.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Colleagues raised some very valuable questions; some in relation to this particular project, some related to the bigger OneWeb project, and some are to do with University processes and protocols.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">For now, it is best if we focus this experiment on UG courses only, since PG have additional and differing needs, and we\u2019d like to give them the full attention they deserve. As a result, in consultation with IR, we have changed one of our sample courses. Instead, we chose to work on the <\/span><span style=\"font-weight: 400\"><a href=\"https:\/\/www.southampton.ac.uk\/healthsciences\/undergraduate\/courses\/bsc_nursing_adult.page\">BN (Hons) Bachelor of Nursing (Adult)<\/a>.<\/span><\/li>\n<\/ol>\n<h3>What we&#8217;re working on next<\/h3>\n<ul>\n<li><span style=\"font-weight: 400\">Next sprint will see us getting the SPOCs to experiment with the workflow that we\u2019ve set up in GatherContent. <\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">We are also going to start working on the development of prototypes to test with real users. <\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">We will carry on with our user research and some of the analysis from the studies we\u2019ve completed. <\/span><\/li>\n<\/ul>\n<h3>Parting words<\/h3>\n<p><span style=\"font-weight: 400\">Our approach is to start with some manageable tasks and then build it up from there. It is great to see colleagues\u2019 appetite for change and to also think about a content-led approach in a broader way.<\/span><\/p>\n<p><span style=\"font-weight: 400\">This is just the start. We\u2019ve got some big ambitions for the project over the coming weeks.<\/span><\/p>\n<p><span style=\"font-weight: 400\">Thank you for reading.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Week 4, sprint 3 was a Busy Week. The focus is on getting everything in place to start our user research, and the team are still turning round a phenomenal amount of work. What we did Course pilot workshops As the title suggests, the theme for this week is our unsung heroes of this project [&hellip;]<\/p>\n","protected":false},"author":185,"featured_media":159,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"footnotes":""},"categories":[3,4,2,5,7],"tags":[],"class_list":["post-150","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-alpha","category-courses","category-oneweb","category-weeknotes","category-workshops"],"jetpack_featured_media_url":"https:\/\/www.southampton.ac.uk\/blog\/wp-content\/uploads\/sites\/27\/2018\/05\/Duplicate-content-image.jpg","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/paLsBb-2q","_links":{"self":[{"href":"https:\/\/www.southampton.ac.uk\/blog\/digitalteam\/wp-json\/wp\/v2\/posts\/150","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.southampton.ac.uk\/blog\/digitalteam\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.southampton.ac.uk\/blog\/digitalteam\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.southampton.ac.uk\/blog\/digitalteam\/wp-json\/wp\/v2\/users\/185"}],"replies":[{"embeddable":true,"href":"https:\/\/www.southampton.ac.uk\/blog\/digitalteam\/wp-json\/wp\/v2\/comments?post=150"}],"version-history":[{"count":17,"href":"https:\/\/www.southampton.ac.uk\/blog\/digitalteam\/wp-json\/wp\/v2\/posts\/150\/revisions"}],"predecessor-version":[{"id":170,"href":"https:\/\/www.southampton.ac.uk\/blog\/digitalteam\/wp-json\/wp\/v2\/posts\/150\/revisions\/170"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.southampton.ac.uk\/blog\/digitalteam\/wp-json\/wp\/v2\/media\/159"}],"wp:attachment":[{"href":"https:\/\/www.southampton.ac.uk\/blog\/digitalteam\/wp-json\/wp\/v2\/media?parent=150"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.southampton.ac.uk\/blog\/digitalteam\/wp-json\/wp\/v2\/categories?post=150"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.southampton.ac.uk\/blog\/digitalteam\/wp-json\/wp\/v2\/tags?post=150"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}