Skip to main navigationSkip to main content
The University of Southampton
Southampton Business SchoolWho we are
(023) 8059 3557

Mr Michael Crossman MA

Principal Teaching Fellow

Mr Michael Crossman's photo

Mike Crossman is a Principal Teaching Fellow in Marketing within the Southampton Business School.

I came to Southampton having accumulated a wealth of business experience focused on customer experience design and delivery. This has ranged across almost every business sector from travel and entertainment through to government, healthcare and utilities. Currently, I combines teaching with an active consultancy primarily dealing with the challenges of customer experience in the Omni-channel world.

Research interests

My research interests focus on the intersection of digital technology and customer experience, particularly within the context of omni-channel marketing.

Mr Michael Crossman
Southampton Business School, University of Southampton, Highfield, Southampton SO17 1BJ, UK

Room Number: 2/3015/M3

Share this profile Share this on Facebook Share this on Twitter Share this on Weibo
Privacy Settings