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The University of Southampton
Southampton Business School
Email:
Hongfei.Liu@soton.ac.uk

Dr Hongfei Liu BSc, MSc, PhD, FHEA

Lecturer in Marketing

Dr Hongfei Liu's photo

Hongfei is a Lecturer in Marketing at Southampton Business School. He completed his PhD in Marketing at University of Hull. Prior to joining the University of Southampton, he had academic positions at University of Essex and Coventry University.

Hongfei’s research interests include digital marketing and social media, service marketing, and strategic marketing and management. He is particularly interested in electronic word-of-mouth (eWOM) communication in the service sector, and likes employing experimental method to address practical marketing issues and problems. 

He has published in Tourism Management, Journal of Business Ethics, Journal of Marketing Management, Internet Research and various conference proceedings.

Research interests

Digital marketing and social media

  • Electronic word of mouth (eWOM) and online reviews
  • Cyberpsychology and online communication
  • Technology adoption/resistance in consumer market

Services marketing

  • Service failures and service recovery
  • Service experience management
  • Internal marketing and service management

Strategic marketing and management

  • Resource management and strategies
  • Social marketing and social entrepreneurship

Research group

Marketing Research Group

Centre for Marketing Research

PhD supervision

I am open to PhD applications

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Dr Hongfei Liu
Southampton Business School, University of Southampton, Highfield, Southampton SO17 1BJ, UK

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