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The University of Southampton

Your studies

We are planning to provide as much in-person teaching as prevailing conditions allow, blended with online activities that will develop active independent and group online learning. 

We expect that as the public health situation evolves, the balance between in-person and online education will evolve in response. We are planning for that.  

Our commitment to you is that whatever the balance, you will be supported as you learn, and given the best possible opportunities to enjoy and benefit from your experience as a Southampton student. 

Read more in our Teaching, studying and assessment FAQ

The Student Hub

The Student Hub provides a first point of contact for students 24 hours a day, 7 days a week.
The team will signpost students and refer their enquiries to specialist teams, as needed.
The Student Hub can help with queries on fees and funding, accommodation, visas and wellbeing.
Students can access The Student Hub 24/7 via telephone 023 8059 9599 or email or via the online chat.
You can also access the SUSU Advice Centre for practical help with your housing, studies and finance. Open Monday – Friday, 9.00 – 17.00, you can contact them by email (, phone (023 8059 2085) or on Facebook.

Mental health and wellbeing

Support for mental health and wellbeing will be provided online and over the phone wherever possible including online/phone appointments with The Student Hub.

Visit the Support and Wellbeing webpage for more information, including resources to support you with your wellbeing.

The SUSU website also provides useful resources to support you.

Academic support

If you require support or guidance about enrolment, modules, assessments, DBS checks, Personal Academic Tutor, appeals, complaints, suspensions and transfers you can get in touch with your Student Office.

Meeting with your tutors

Your Senior Tutor and Personal Academic Tutor (PAT) is here to offer one-to-one support and advice throughout your time studying with us.

Your PAT will be allocated to you at the start of your studies and is normally a member of academic staff in your field of study.

Check Banner Self-Service to find out who your PAT is. Get in touch with your PAT to arrange a meeting with them, this may be online of face to face in a space that meets social distancing requirements


Our lab staff and management have safely re-opened our laboratories.

Suspending your study

We usually allow students to suspend their studies for up to 12 months.

If you consider suspending your studies:

  1. Get in touch with your personal academic tutor, or other appropriate member of staff. Postgraduate research students should speak with their main supervisor. If you don’t know who your Personal Academic Tutor is please check Banner Self-Service.
  2. Apply in writing to your faculty office or equivalent.
  3. Follow any procedures required by your faculty.

Changing your mind after signing an accommodation contract with us

As of 1 September 2020, unfortunately we can no longer offer refunds for accommodation.

Field trips and travel

Our primary aim is to keep staff & students safe. We will endeavour to run international and UK field trips where government guidance allows and it is practical and safe to do so. Each trip will be considered on a case by case basis.

We won’t ask you to travel abroad anywhere the government advises against.


Researchers, including postgraduates and supervisors, can find relevant information here:

Can I defer my scholarship award to 2021 if I defer my offer?

Please contact the Admissions Office (

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