The University of Southampton

MANG6197 Quality and Operations Management

Module Overview

This module provides you with an appreciation of key operations management concepts, and an understanding of the practical application to the analysis and continuous improvement of performance.

Aims and Objectives

Module Aims

• Understand the nature of volume-variety and the interplay of product and service designs • Create an appreciation of the evolution of quality management and quality improvement strategies • Provide an understanding of issues in customer care and the enhancement of customer service, in terms of design, operations and performance • Provide understanding of concepts, models and techniques in forecasting, inventory and capacity management for effective control of high performing operations • Understand the concepts and origins of lean production and supply, including its basis in innovation and the decline of mass production thinking • Provide understanding of value stream mapping and the elimination of waste in all areas of a company’s activities, and in the extended enterprise • Recognise the nature and contribution of Enterprise Resource Planning (ERP) and Product Data Management (PDM) software tools in the management of extended enterprises

Learning Outcomes

Knowledge and Understanding

Having successfully completed this module, you will be able to demonstrate knowledge and understanding of:

  • Structural choices in the design of operational systems
  • Principles and evolution of quality, Total Quality Management (TQM) and 6 Sigma approaches
  • Areas for cost savings through the reduction and elimination of non value-adding activities
  • Customer service delivery and improvement
  • Role of ICT systems in planning and control across extended supply networks.
Subject Specific Intellectual and Research Skills

Having successfully completed this module you will be able to:

  • Discuss the nature and management of operational systems
  • Recognise the key roles of design and quality in all their aspects
  • Discuss different types of software support to operational processes
  • Design appropriate quality, service and operational systems
  • Engage in problem solving techniques and supply chain design for different business criteria
  • Identify appropriate performance indicators to effect improvement, monitoring and control of company operations.
Transferable and Generic Skills

Having successfully completed this module you will be able to:

  • Demonstrate the ability to persuade, convince and argue effectively
  • Manage time and tasks effectively in the context of individual study and group work activities and take responsibility for carrying out agreed tasks
  • Prepare and make effective business presentations
  • Communicate in writing or orally (ideas, knowledge, arguments or proposals) with brevity and clarity).


• Principles and evolution of quality, TQM and 6 Sigma • Production planning and control • Inventory and capacity management and control • Chain structures for different business drivers • Process mapping and value chain analysis techniques • Advances in IT systems – ERP, Advanced Planning Systems (APS) and supply chain planning software, Enterprise Integration technology • Collaborative forecasting, planning and control for multi-site operations and the extended enterprise. Communication within supply chains • Product Data Management application to global supply chains

Learning and Teaching

Teaching and learning methods

The emphasis will be on self and peer learning within team/group activities. Teaching methods include: • Lectures from internal and external specialists and practitioners • Staff led discussion seminars • Case studies/problem solving activities Internationalisation: Operations in both product and services businesses are increasingly part of extended chains of activities whose locations around the globe are much more variable than in previous years. Thus the internal operations processes increasingly have to interface with and cooperate with other operations systems owned by different organisations. Learning activities include: • Group interactions • Library based research • Independent reading from a recommended bibliography • Private study

Independent Study70
Total study time100

Resources & Reading list

Slack N, Chambers S, Johnston R and Betts A (2006). Operations and Process Management – Principles and practice for strategic impact. 

Lamming. R. (1996). Squaring lean supply with supply chain managemen. IJOPM. ,16 , pp. 183-196.

Womack. J. P. and Jones. D. T. (2006). Lean Thinking. 

Brown S (1997). Manufacturing for Competitive Advantage. 

Brown S, Lamming R C, Bessant J and Jones P (2000). Strategic Operations Management. 

Slack N and Lewis M (2002). Operations Strategy. 

Womack. J. P., Jones. D. T. and Roos. D (1990). The Machine that Changed the World. 

Krajewski L and Ritzman L (2005). Operations Management: Processes and Value Chains. 



Questions and answers


MethodPercentage contribution
Individual report  (4000 words) 100%


MethodPercentage contribution
Individual report  (4000 words) 100%


MethodPercentage contribution
Individual report  (4000 words) 100%

Repeat Information

Repeat type: Internal & External


Costs associated with this module

Students are responsible for meeting the cost of essential textbooks, and of producing such essays, assignments, laboratory reports and dissertations as are required to fulfil the academic requirements for each programme of study.

In addition to this, students registered for this module typically also have to pay for:


Recommended texts for this module may be available in limited supply in the University Library and students may wish to purchase the core/recommended text as appropriate.

Please also ensure you read the section on additional costs in the University’s Fees, Charges and Expenses Regulations in the University Calendar available at

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