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The University of Southampton
Human Resources

Capability explained

'Capability' refers to the skills, ability, aptitude and knowledge you have in relation to the job that you are employed to do. Lack of capability will in most cases lead to unsatisfactory performance in your role which in turn is likely to cause problems for both managers and colleagues.

We recognise that very few people choose to perform their work badly, make mistakes, fail to complete tasks or have poor relationships with colleagues or customers.

In the event that a member of staff is underperforming, appropriate action should be taken to examine the circumstances and give support to them to improve to the required standard of competence. Delaying or doing nothing may cause the performance problem to escalate unnecessarily.

Our policies set out our commitment and responsibilities in this area and provide information and guidance on how to recognise and address these issues.

Full information on ‘Capability’ can be found on the Employee Relations Toolkit here.

Policies and guidance

Flowchart - Capability Level 1-3

Flowchart - Capability Level 4+ and academic [Ordinance 3.6]

Guidelines - Capability procedure

Procedure - Capability Level 1-3

Procedure - Capability Level 4+ and academic [Ordinance 3.6]

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