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The University of Southampton
Human Resources

Employee Assistance Programme (EAP)

An Employee Assistance Programme (EAP) is a service provided to staff as another way to help you cope with life’s difficulties and challenges.

The University provides all staff with access to an EAP (USERNAME = worklife, PASSWORD = worklife) through Health Assured.

You can receive information and advice, support and telephone counselling. 


The service is confidential, not restricted to issues and problems connected with work, and is free of charge. Access to support is via telephone helpline and website*.

Typical areas of support include:

EAP is available to you 24 hours per day, 365 days a year.  For the telephone service, you can call  0800 316 9337 (charges may vary for mobile phones).

For online support, visit: Username:  worklife, Password:  worklife.

Online support complements the telephone support. It also includes a information and guidance on health, personal and work related matters.

EAP is separate from University services.  It is completely confidential, and no details will be routinely shared without your consent.

Bereavement support for you

EAP Leaflet

EAP Poster

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