Employee Assistance Programme (EAP)

An Employee Assistance Programme (EAP) is a service provided to staff as another way to help you cope with life’s difficulties and challenges.

The University provides all staff with access to an EAP (USERNAME = worklife, PASSWORD = worklife) through Health Assured.

You can receive information and advice, support and telephone counselling. 

FREEPHONE TELEPHONE NUMBER 0800 316 9337

The service is confidential, not restricted to issues and problems connected with work, and is free of charge. Access to support is via telephone helpline and website*.

Typical areas of support include:

• Life support - unlimited access to telephone counselling for confidential support to help deal with everyday situations through to more serious problems.
• Bereavement support - Emotional issues; financial issues; legal issues and practical issues.
• Legal information services - free information and links to legal guidance on various aspects of your legal concerns. Please note, the service can only provide information and is unable to give legal advice.
• Medical information - practical information and advice on medical or health related issues by qualified nurses.
• Specialist advice - support and advice on a wide range of life’s events from buying a house, travel, consumer issues, dealing with change to personal rights.

EAP is available to you 24 hours per day, 365 days a year.  For the telephone service, you can call  0800 316 9337 (charges may vary for mobile phones).

For online support, visit:  http://healthassuredeap.co.uk/home/. Username:  worklife, Password:  worklife.

Online support complements the telephone support. It also includes a information and guidance on health, personal and work related matters.

EAP is separate from University services.  It is completely confidential, and no details will be routinely shared without your consent.

Bereavement support for you

EAP Leaflet

EAP Poster