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The University of Southampton
Human Resources

Employee Assistance Programme

The University provides all staff with access to an Employee Assistance Programme (EAP) which supports you to cope with life’s difficulties and challenges.

Provided by Legal & General and Health Assured the EAP provides ‘in the moment support’ for mental health or stress related issues and a range of benefits to support you in everyday life.

The EAP is separate from University services.  It is completely confidential, and no details will be routinely shared without your consent.

Staff have unlimited access to the 24/7/365 confidential telephone helpline, where qualified counsellors are able to provide 'in the moment' support and legal information, guidance and signposting. 

Face-to-face counselling is not included as standard on our EAP policy.  If you have any queries please contact Geraldine Witt via email

Accessing EAP Support:


Mobile App:

Telephone (0800 316 9337):

How can the EAP help?

Life is full of challenges.  Whether it’s your health, finances, personal or work life, there are plenty of issues that can affect you daily.

Ask yourself, am I stressed? Am I not coping as well as I usually do?  Do I feel irritable, tearful, unable to concentrate or tired all of the time? Are you worried about money, a family member, your health or your relationship? These could all be signs that you may benefit from some extra support in your life.

Our Employee Assistance Programme (EAP) also includes a Health Risk Assessment tool (HRA). These services are provided by Health Assured Ltd via Legal & General.

The EAP is designed to be a positive, preventative programme. It includes information, advice, training and services to help you deal with events and issues in your everyday work and personal life.

Telephone support

Access to a 24/7, 365 confidential helpline. Calls are handled by qualified counsellors and advisers, who will offer support and information in a friendly, non-judgemental manner. 

Telephone support is also available to the immediate family of the employee we’re covering. Immediate family members include spouse, partner, registered civil partner, and children aged 16 to 24 in full-time education, living in the same household.


Bereavement counselling is included in our EAP.  This does not include face-to-face counselling.  Please see further information here.

Legal information service

Free information and links to legal guidance on many aspects such as debt management, lawsuits, consumer or property disputes. Please note this service does not give legal advice.

Medical information

Qualified OH nurses are available to offer advice on a range of medical or health-related issues. They can offer a sympathetic ear and practical guidance.

Online support

Access to a variety of online wellbeing resources including webinars, factsheets, mini health checks and four-week programmes covering a range of physical and mental wellbeing topics.

Health Risk Assessment (HRA) tool

A tool that enables you to set and track goals to improve your health. Code to access the HRA: worklife

Once logged on, the HRA can be found under Wellbeing Resources and can be used after a brief registration.

Mobile Application – ‘My Healthy Advantage’

A range of bespoke wellbeing features aimed at supporting mental and physical health. Once personally signed up to the mobile app, you can log in and access the application at any time.

The app includes:

Umbrella Benefits

Staff can also access Umbrella benefits, including discounts on Life Assurance and Home insurance, please visit:

The EAP is provided by Legal & General Assurance Society Limited

Registered in England and Wales No. 166055.  Registered office: One Coleman Street, London EC2R 5AA.  Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.  Q0053458 11/19.

If you have any queries please contact: Geraldine Witt, Human Resources, Reward and Recognition Officer via email

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