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The University of Southampton

Contact us

You'd like to talk to someone in iSolutions but not sure who? Here are some of our key contacts:


Please note: our amended ServiceLine opening hours during the Covid-19 pandemic can be found here.

Contact ServiceLine to request additional services, to ask a question or report a fault.

or if you have an urgent issue, telephone ext 25656, 73-25656 (SGH) OR +44 (0)23 8059 5656.

The phone lines are open from 08:30-18:00 Monday-Friday (term time).

You can also visit our IT help desk situated in the Hartley Library on Highfield Campus, Monday to Friday, 09:00-17:00, or find us on Facebook and Twitter.

Outside of these hours any faults or requests for assistance can still be logged online but will not be dealt with until the helpdesk reopens.

In an emergency situation which impacts upon critical University systems or services, that occurs out of hours or during closure periods, please notify the University's 24 hour security team in the first instance, on ext. 3311 or externally call 023 80593311.

Business Relationship Managers (BRMs)

Our BRM team work closely with their relevant Faculties and Professional Services aligning IT services with the business need, especially at the strategy level.

Contact details for our BRMs can be found here:

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