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The University of Southampton
iSolutions

Getting help

If you need help or advice with your IT, there are a number of ways to get in touch with us. You can give ServiceLine a call, email us, or search for an answer using our knowledge database. You can also visit Linkedin Learning and access IT tutorials delivered by experts.

ServiceLine is the University's IT helpdesk and is here to give you help and support with your IT.

Covid-19: Remote working guidance

Beginning Monday, 4 May 2020, ServiceLine will be available to support staff and students by phone, email and self-service tickets from 9am to 5pm, Monday - Friday.

Physical IT Helpdesk locations remain closed until further notice.

If you need out-of-hours assistance, please visit the Self-Service Portal to raise a ticket or search our knowledge base for answers to common issues or frequently asked questions.

If you query is regarding remote working, please take a look at our guidance pages below. If you still have a query, please visit our knowledge base to see answers to our most common issues before calling or raising a ticket.

Guidance for university staff when working remotely can be found here.

Guidance for students when working remotely can be found here.

Search our Knowledge Base here
Contact ServiceLine for urgent IT support
Contact ServiceLine for urgent IT support

For urgent IT issues - call ServiceLine

If you need to speak to us urgently call ServiceLine on:

Ext. 25656 (internal calls), 73-25656 (SGH) or +44 (0)23 8059 5656 (external calls).

The phone lines are open from 08:30 - 18:00 Monday - Friday when the University is open. Further information about ServiceLine can be found here:

Get help online

Please note that clicking on the above link will launch a new browser window, taking you to our Service Portal. The URL (web address) for that page is https://sotonproduction.service-now.com/serviceportal and is fully a part of our Self Service offering. Redirection for Self Service away from https://www.southampton.ac.uk is intentional, and is not a security concern.

You can also visit www.southampton.ac.uk/linkedinlearning and access IT tutorials delivered by experts.

Hartley Library IT helpdesk

If you are on Highfield Campus you can pop into the Hartley Library where we have a help desk in the main entrance on the left hand side. The help desk is open Monday - Friday from 09:00 - 17:00 when the University is open.

Mobile help desk service

We offer a mobile help desk service at the following locations and times:

Please note: Mobile help desks are closed between 11:30 and 12:30 and are only open during term time.

 

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