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The University of Southampton

ServiceLine - The IT Service Desk

Contact ServiceLine for IT support
Contact ServiceLine for IT support

The main route to contact us is via the Service Portal. You can log your issue online by following this link: Report your IT issue online.

If your enquiry is urgent, you can contact ServiceLine on x25656 or +44 (0)23 80 595656, or 73-25656 (SGH).

The phones are manned from 08:30 – 18:00 Monday – Friday, each day the University is open.

Additionally we have an IT helpdesk in the Hartley Library on Highfield campus.

IT Help Desk operating changes due to COVID restrictions – Hartley Library

The IT help desk has temporarily moved from its location in the entrance lobby to the level 2 foyer space where it used to be located (the big white desk)

Opening hours:

To help keep you safe:

At the Hartley Library help desk, students ad staff can:

Please note: iSolutions is not resourced to provide help with personal equipment and although we will assist as far as is possible, we may need to suggest the student/staff member seeks help elsewhere.

Mission Statement

To deliver a customer centric service. Ensuring an engaging, supportive, informative, consistent and inclusive experience to the University community

Purpose and core values

The Service Desk will ensure all enquires are logged in an efficient, timely and accurate manner, and where possible resolved at point of contact. Tickets that cannot be resolved at point of contact will be escalated to the appropriate support team with detailed and descriptive notes relevant to the enquiry.

What help can’t we give:

iSolutions does not have the insurance (or the remit from the University) to fix faulty personal equipment, and attempting to do so may invalidate warranties. If possible the helpdesk staff member can give their opinion on what might be the fault, but would recommend using a local repair centre, or the warranty of the manufacturer.

The iSolutions help desk policy can be found here:

iSolutions ServiceLine - IT help desk support Policy (February 2016)

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