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The University of Southampton

Covid-19: Important information from iSolutions

Published: 23 March 2020
Update from iSolutions

Due the impact of the COVID-19 pandemic, our physical IT helpdesk locations are now closed until further notice

ServiceLine will continue to be available to support staff and students by phone, email and self-service tickets. The phone service will be avaiable from 10am-4pm Monday - Friday.

If you need out-of-hours assistance, please visit the self-service portal to raise a ticket or search our knowledge base for answers to common issues and frequently asked questions.

Due to the overwhelming number of people visiting iSolutions stores, and concerns over the health and well-being of staff, our stores are now closed until further notice. Orders can still be requested by raising a ticket on the self service portal and, where possible, orders can be delivered directly to your home address from our suppliers. However, please ensure that request is deemed critical to support your work activities before choosing this service, keeping in mind the workload of couriers during this busy time.

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