The University of Southampton

Service status

Find out more about current IT issues, planned maintenance as well as known IT problems.

If you are experiencing problems, please report them to ServiceLine by calling extension 25656 or reporting it online here:

Report an IT issue

Current Issues

Planned Maintenance

Known problems

Maintenance windows

Connection to eduroam wireless network: Certificate trust request

iSolutions is currently carrying out planned maintenance to the eduroam wireless network infrastructure. As a result of these changes you may be prompted to accept or trust a new certificate called “” when connecting to eduroam on your device.

If you receive a prompt to accept a new certificate ( when connecting to eduroam, please choose the Accept/Trust option on your device to continue connecting to eduroam. Once this has been done, your device should then automatically connect to eduroam and no longer prompt.

There is no major planned maintenance to report at this time.

There are currently no known problems to report.

There may be disruption to services during the following agreed times while iSolutions carries out maintenance work.

Adobe Connect and ePrints 08:00 - 09:00 every Thursday
Admin services 07:00 - 09:00 first Tuesday of every month
Agresso 12:00 - 14:00 third Thursday of every month
Banner 13:00 - 21:00 first and third Wednesday of every month
Blackboard 08:00 - 09:00 every Wednesday
Campus network 07:00 - 19:00 every Tuesday and Thursday
Cognos Generic, MyHR and ResourceLink 15:00 - 18:00 first Thursday of every month
Crow's Nest 14:00 - 16:00 every Wednesday
ECS 17:00 - 18:00 every Wednesday
Exam Timetabling, KX Link, Web Room bookings and Scientia  13:00 - 17:00 first Wednesday of every month
Group 4 Access Control (door access) 10:00 - 11:00 daily
Halls network 07:00 - 09:00 every Tuesday and Thursday
Identity Management (IDM) 10:00 - 11:00 every Thursday
LiveSite, Teamsite and MediaBin 07:00 -09:00 every Thursday
MySouthampton app                                                   07:00 - 09:00 every Tuesday and Thursday
Managed print 17:00-18:00 every Wednesday
Oracle CRM 16:00 - 18:00 every wednesday
Perception 08:00 - 10:00 every Wednesday
QlikView 09:00 - 11:00 every Wednesday
Raiser' Edge 12:00 - 14:00 every Thursday
SharePoint 07:00 - 09:00 every Wednesday                                      
SUSSED 07:00 - 09:00 every Tuesday

Maintenance Weekends

The next maintenance weekends are taking place on: 

  • Easter closure days 2017
  • 29 - 30 July 2017
  • 16 - 17 December 2017


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