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The University of Southampton
iSolutions

Help, support, policies and training

ServiceLine

ServiceLine is the University's IT help desk.

The main route to contact us is via ServiceLine OnLine and you can log your issue online here: Report IT issue online.

If your enquiry is urgent, you can contact ServiceLine on x25656 or +44 (0)23 80 595656, or 73-25656 (SGH).

The phones are manned from 08:30 – 18:00 Monday – Friday, each day the University is open.

Additionally we have an IT helpdesk in the Hartley Library on Highfield campus.

Desk opening times: 9am-5pm

This service is relevant to: Staff, Students, Researchers

IT training + developing your skills

IT Training and Development

The IT Training and Development team will help and support you to get the most out of the IT tools and services available to you at the university.

Visit the LearnIT site to view our portfolio

This service is relevant to: Staff, Students, Researchers

Learning with LinkedIn Learning

Your University account gives you access to a huge library of high-quality video tutorials on a wide range of software and business topics.

Visit the LinkedIn Learning site to find out more

This service is relevant to: Staff, Students, Researchers

 

Policies

iSolutions provides and manages access to a range of IT resources and services on behalf of the University.

In addition to the University regulations, the Director of iSolutions has (with the approval of the University) put in place the following regulations and policies relating to the use of services provided by iSolutions.

  • The regulations for the use of computing services apply to use of all services provided by iSolutions.
  • University data network - terms and conditions apply to any devices or services connected to the University of Southampton network.
  • University data network - halls of residence connections, terms and conditions apply to all users and systems connected in the halls of residence.
The iSolutions regulations and policies can be found here: Regulations and policies
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