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The Windows 10 upgrade process will allow you to upgrade your University PC at a time to suit you.

There are a few important steps to follow to make sure that this goes smoothly for you and to make sure you're back up and running with your upgraded machine as efficiently as possible.

Please note: The average time taken to carry out the upgrade is 2-3 hours, however large data backups will take much longer. In that instance, we suggest you carryout the upgrade overnight.

Click the Start button to get started


Before upgrading

Preparing for the upgrade

Shortly you'll request access to a link that will upgrade your PC.  Before you do, we recommend you read through the key steps below.

1- Is your machine suitable for the upgrade?

There are a few University machines that are not suitable for Windows 10.  We will check this for you when you request the upgrade icon so you won't need to do this yourself.

You may, however, be using some items of software or peripherals which are not compatible with Windows 10.  In steps 2 and 3 below we'll guide you to make a list of these and check.

So far at the University, the vast majority of machines have been fine to upgrade.


2- List the software you use

The University’s Windows 10 build includes a range of key software as ‘standard’, such as Office 2016 and internet browsers

You are likely to use software applications which are not included by default and you will need to reinstall these once your upgrade has completed. 

Here are a couple of suggestions to help you create a list of the software you’ll need to reinstall.  You may wish to record your findings on this template:

Checking the Software Centre

  • Click the Start button
  • In the Search programs and file box type Software Center
  • Click on Software Center from the matching results
  • Select the Installed Software tab
  • Look for software on that list that you have installed or have had specifically installed for you

Checking All Programs

  • Click the start button
  • Click All programs
  • Look for software on that list that you have installed or have had specifically installed for you

Looking in C:/Program Files

This'll be a bit harder work but you may find that the names of folders remind you of key software you use

  • Open Windows Explorer and look at the folders in C:\Program Files and C:\Program Files (x86)

Looking in the Uninstall a program screen

Again, this one is slightly harder to work through but may act as a useful reminder of software you’ve installed

  • Click the Start button
  • Select Control Panel, on the right of the start menu
  • Select Programs and Features
  • On the Uninstall or change a program screen, look through the list for key software you use

3- Is all the software and hardware that you'll need to reinstall compatible with Windows 10?

The majority of PC hardware in use at the University is Windows 10 compatible.  If you have any specific hardware peripherals that you use - particularly anything that wasn't issued to you as standard - you should check that these are Windows 10 compatible.  The manufacturer's website should tell you - and should also let you know if you'll need to update any software they need.

We'd also recommend that you run through the list of software you've identified in the step above.  Particularly where you know that you have installed this yourself, you probably want to check on the company's website that the software is compatible with Windows 10.

4- Do you have any files stored on your machine's local hard drive?

Files saved on the computer's hard drive will be wiped during the upgrade process.  If you have previously chosen to save files to the C:\ drive, you will need to move these, for example to your My Documents folder.

To move files, open Windows Explorer and look in the folders you may have used.  The most common location is in C:\local\.  If you have saved files here, you can copy and paste or drag them into your My Documents folder.

5- Work out when you are going to carry out the upgrade

When working out when to carry out your upgrade, there are a couple of key requirements to consider:

  • The upgrade takes up to 3 hours to complete
  • The machine needs to be physically connected the University network.  If it's a laptop, you'll need to be on campus and connected with a cable to a network point

6- Complete the Windows 10 upgrade form

To start the process for upgrading to Windows 10, complete this form.

The form is straightforward to complete and includes a section where you can record the software you use which you've identified in step 2 above.  This list will be emailed to you to provide you with a checklist you can use as you reinstall each item and we'll also check it for software known to be incompatible with Windows 10.

Once we receive your form, we will carry out tests to check whether your machine is suitable for the self-service upgrade, whether it needs any hardware upgrade and whether we need to contact you to help with reinstalling specialist software or drivers.

During busy periods there may be a delay before we get back to you. We will contact you as soon as possible to get you underway with the next steps of your upgrade.

7- Familiarise yourself with key features of Windows 10

Before upgrading, you may want to look at some of the information we've collated to guide you through the key changes in Windows 10. 

You can also try out Windows 10 by logging onto the University's Windows 10 environment at  When prompted, select Win10 Student Pilot.  Whilst not a precise match to the staff build (e.g. the Start menu is different), this will give you a reasonable picture of what Windows 10 looks and feels like.

During the upgrade

During the upgrade

Once you start the upgrade, there's not much for you to do until it finishes.  There's a reminder of a couple of key points below.

1- Make sure your machine is connected to the University network

The machine needs to be physically connected the University network.  If it's a laptop, you'll need to be on campus and connected with a cable to a network point.

2- Read the upgrade instructions

The upgrade installer itself has been designed to be as clear and intuitive as possible.  We've also created these instructions to help guide you through the process.

3- Run the upgrade and wait for it to complete

The upgrade takes up to 3 hours during which time you will not be able to use your machine.  Once completed, you will be able to log back in and reinstall any additional software you need

After upgrading

After upgrading

Now that the upgrade is complete there are a couple of tasks you'll want to undertake:

1- Reinstall software from Additional Software

Open the Additional Software link on your desktop and work through the list of software you identified you'd need to reinstall. 

2- Reinstall any software that's not provided centrally

If you previously had administrative privileges on your machine, you still will.  This will enable you to reinstall any extra software you'd identified you needed to reinstall.

Administrative privileges are not available to most staff - in which case, if you haven't already, you'll need to raise a request for support in reinstalling the software from your CD/DVD/installation files.

3- Acquaint yourself with new features of Windows 10 and Office 2016

We've collated some information to guide you through the key changes in Windows 10.  This should help you get up to speed.

4- Complete the upgrade survey

After your upgrade has completed, you will be sent a link to a short satisfaction survey.  We'd be grateful if you could take a couple of minutes to complete this. 

Look out for the email as your feedback is key to us understanding where we can improve the service we offer. 

Welcome to Windows 10!

Your machine is now up and running with Windows 10.  We hope that everything works as you'd expect.

As ever, if you have issues or difficulties, get in touch with us.

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