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The University of Southampton
iSolutions

Away from campus

Welcome back to the University of Southampton’s virtual campus. We understand that under the circumstances you may need a little extra IT support while adjusting to the online delivery of your courses.

Working away from campus
Working away from campus

Below are a few links to get you started:

If you require further assistance, you can speak to your SUSU course rep, course tutor or click here to search our knowledge base for common issues or contact ServiceLine for support.

When working or studying remotely you will be able to access the same systems, services and files that you can while working in university locations.

There are several options available to assist you in accessing these systems and services. Many of these are available simply by entering the web address into your internet browser and logging in with your university username and password as normal. However, some will require you to connect firstly to the university network via the Southampton Virtual Environment (SVE).

Services available directly through a web browser (e.g. Chrome or Firefox):

Office 365 is available to all University of Southampton staff and students and is the best way to access your email and communicate and collaborate with other students or staff. Office 365 provides access to the familiar Office Suite such as Word, Excel, and PowerPoint, plus new powerful collaboration apps such as Teams. It also provides an email service and cloud storage via OneDrive for Business, and SharePoint Online - a new and updated version of SharePoint. All these tools are available in a browser or via apps which can be downloaded to your device. Further information regarding Office365 can be found here: Office365

Below is a list of all other services that can be accessed directly from a web browser on your device when away from campus providing you have an internet connection:

ServiceWeb address to accessService Description
Blackboard https://blackboard.soton.ac.uk/ Student Virtual Learning Environment including ‘Turnitin’ submission
SUSSED https://sussed.soton.ac.uk/ University Information Portal
Office 365 (Email, Calendar, OneDrive, Office online apps, Teams, SharePoint) https://www.southampton.ac.uk/365/ University collaboration services including email, Calendar, OneDrive, Teams and SharePoint
ServiceNow (as a Customer) https://sotonproduction.service-now.com/serviceportal  University ticket management system for staff and students to use to request help or assistance from HR, IT, Finance and Student Services
Subscribe https://subscribe.soton.ac.uk/ University account system to change passwords etc.
Web room bookings https://timetableportal.soton.ac.uk/ Room booking system
Software download site https://software.soton.ac.uk/ Software download site for university software
EAssignments https://www.assignments.soton.ac.uk/ Online submission and moderation tool for assignments
Banner self service https://student-selfservice.soton.ac.uk/ Banner self-service – student records
PGR Manager https://pgrmanager.soton.ac.uk/do/southampton-login/login Postgraduate research tracking tool
Timetable https://timetable.soton.ac.uk/ Timetable system
MySouthampton App https://my.southampton.ac.uk/get MySouthampton App

Services that require you to log on to the university network first: 

Due to additional security needs, some systems and services require connection to the university network using the Southampton Virtual Environment (SVE) before they can be accessed off campus.

Southampton Virtual Environment (SVE) gives you access to your University Windows desktop from any device in any location, whether that's at home, on campus or on the move. You will also have access to all of your files plus the most popular applications.

Go to https://sve.soton.ac.uk for more information. 

ServiceWeb address to accessService Description
Personal storage https://sotonproduction.service-now.com/serviceportal?id=kb_article_view&sys_kb_id=aada02190f970200488ec453e2050eed Personal storage (my documents)

Accessing Library Resources

If you require access to library resources such as databases and journals you must connect to the University’s VPN service called Global Protect. Further information on how to connect to the University’s VPN using Global Protect can be found here.

Once connected to the VPN please enter the following address in your internet browser to access the Library: https://library.soton.ac.uk/home

Please note that you can only access Library resources through the web browser on your device once connected to Global protect. You cannot use a web browser in the virtual environment.

Frequently Asked Questions

How do I get help with blackboard?

Information on how to access blackboard, user guides and frequently asked questions can be found on the Blackboard Support Pages.

My courses are missing, what do I do?

There could be several explanations for this:

When you look at the My Courses box, only courses which are “available” to students are accessible, courses which are “unavailable” are listed in black, with the word “unavailable” next to them. When instructors are preparing the course, the status will say it’s “unavailable” until they are ready for students to use the course. This can also explain why the list of courses shown in Blackboard does not match the list of courses shown in the SUSSED Portal. 

Blackboard synchronises information with the Banner Student Information System, which holds your enrolment details every day. Therefore, you should wait until the next day before expecting to see the course in Blackboard. The process may be delayed as some Schools do not action enrolments queries immediately, for example changes of course or programme.

In some courses, there is no mechanism to enrol students automatically onto these courses and they require users to self-enrol onto the course using Blackboard. Instructions are available online. If this is the case, your course instructor should have provided you with the required joining details.

Click here for more Blackboard support and FAQs. If you require further support, iSolutions can investigate any missing courses for you. Please email the ServiceLine, stating which specific course is missing from your list with the course code, if possible.

Why is my timetable missing?

This is usually due to an issue with your student record. Contact your School or Faculty Office so they may look into the matter further.

How do I attend online lectures?

Online lectures are hosted within Blackboard or Microsoft Teams the options depend on your course tutor may decide to use. Get in touch with your course tutor for more information.

Why am I having trouble viewing recorded online lectures?

If you are experiencing issues viewing online lectures, try an alternative web browser such as Google Chrome or Firefox and log back in. Click here for more Blackboard support and FAQs or click here for Panopto support.

How do I submit an assignment?

There are a couple of ways you can submit an assignment depending on how your tutor is delivering your course.  For more information, speak to your course tutor or see your Faculty’s Blackboard hub pages.  The following the links provide more information if you know which system to use:   
 
Turnitin through Blackboard   
eAssignments  
Blackboard Assignment   
Peer and self-assessment   
 
If you require further assistance, contact your course tutor.  

I need help writing or formatting my assignment / dissertation, who can help?

Please visit the Academic skills hub hosted by the Library: http://library.soton.ac.uk/sash 
 
Any questions regarding assignments, course work or dissertations should be discussed with your Faculty / School office or your tutor / supervisor.  

What should I do if I am having issues submitting and assignment?

If you have any issues submitting an assignment, first use an alternative web browser (Chrome or Firefox) and try to upload the assignment again. If you need further support, contact your Faculty or School.

What is the best way to work together on group assignments?

Your course may have specific processes set up for you to work in groups, so get in touch with your course tutor first.  Some available collaboration options are:  
 
Blackboard Groups 
Microsoft Teams 
 
Further guidance can be found here.

I'm unable to access journals and library resources through SVE. What should I do?

Currently, library resources and journals are not available through SVE. To access them you should connect to Global Protect (VPN) on your normal computer, and access them directly from there.

Further guidance on connecting to Global Protect (VPN) can be found here.

What should I do if I have issues paying fees online?

Contact Student Services at ssc@soton.ac.uk and they will be help to help you. If you have forgotten your online web payments details or cannot log in, please email serviceline@soton.ac.uk.

What software is available to me?

Most Office 365 Apps are available online at www.office.com.  Just follow the prompts and enter your University credentials.  Click here for more Blackboard support and FAQs.  
 
To download University software onto your personal device: 
Visit the University software download page 
Install Office 365 Apps on your personal device 
  
If you require specialist software: 
The majority of commonly used applications are available within the Southampton Virtual Environment (SVE).  The Southampton Virtual Environment gives you access to a University Windows virtual desktop. 
 
If you are a student in NOCS, ECS or Engineering:  
For more information on how to access your specific software applications can be found here. Once connected using the VMware Horizon client, select the pool applicable to your studies. 
 
Click here for more information on university software.   

How do I use Office 365 Apps (Teams, SharePoint, OneDrive, OneNote, etc.)?

If you need help choosing an app, getting started or with a specific task, the Office 365 Centre provides app guides, updates and news.

How do I use specialist software?

If you need support using specialist software, contact your course tutor to see if there is any training available. 
 
Some specific online training can be found here. 

Also, you can search for relevant training on Linkedin Learning; it is free if you sign-in with your University credentials. 

Where should I save my files?

If you are using the Southampton Virtual Environment (SVE) you can save your files to your University filestore or my documents. If you would like to map the drives directly to your device, follow the guidance on mapping common University network drives.

I don't have access to computer or I only have a mobile or tablet (UG, PGT and PGR students).

If you do not have access to a computer, speak to your tutor or contact student services at ssc@soton.ac.uk for assistance. More info can be found the student support fund page.

I have a Mac, but I need access to Microsoft Windows. What should I do?

If you have a Mac, but need access to a Window desktop, you can use the Southampton Virtual Environment (SVE). The SVE provides a University virtual Windows from any device, including Apple devices. Click here for more information on how to install and use our SVE.

What should I do if I'm having problems with OneDrive?

Sync problems: 
 
Make sure that the file you want to sync isn't larger than 100GB if you're signed in with a Microsoft account, or 15GB if you're signed in with a work or school account. Try reducing the size of the file by zipping it. 

Tip: For transferring large files or lots of files, we recommend adding the files to the OneDrive desktop app rather than using the Upload button on the website. 
You might have saved the files to a location you didn't intend to, or moved the files by mistake. Go to the OneDrive website and use the Search everything box in the upper-left corner. 
Save the file with a new or unique filename. 
Stop and restart your syncing. Learn How to Pause and Resume sync in OneDrive. 
Read more on how to fix OneDrive sync problems, how to fix problems uploading files, or what to do if you're over your OneDrive storage limit. 
 
Lost data or missing file: 

Check the Recycle bin. 
Make sure you're signed in with the correct University Microsoft account (not a personal account). 
You might have saved the files to a location you didn't intend to, or moved the files by mistake. Go to the OneDrive website and use the Search everything box in the upper-left corner. 
Read more on how to find lost or missing files in OneDrive or how to fix problems uploading files. 

I have lost my work. What can I do?

To restore a deleted file or folder, please follow the guidance on how to restore a file or folder from a Windows PC.   

If you the file was stored in OneDrive, see Microsoft’s guidance on restoring a previous version of a file in OneDrive.  

How do I connect to printers and other devices via Wi-Fi in Halls?

If you are in halls, see our guidance on how to connect your printers and other devices over Wi-Fi.

What do I do if I want a refund on fees?

If you have any questions regarding refunds, contact Student Services at ssc@soton.ac.uk for assistance.

How do I use specialist software for my course?

The university has a large number of software packages available for download to your device. Please visit the university's software store.

If the software is unavailable for your device, please use the Southampton Virtual Environment (SVE) which has additional packages available.

Where can I get further advice?

If you need guidance or support using a system or service please visit the iSolutions Service portal where you will find a range of knowledge based articles that can help you.

If you need specific help or advice with your IT, or for any specialist software or service not listed above, please call or email ServiceLine who will be able to advise further. 

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