Welcome to all new and returning students. We are dedicated to making it as easy as possible for you to connect to your University IT.
There are a number of IT services available to all our students from free Wi-Fi to specialised software.
If you need any assistance setting up your University IT account or are struggling to connect to the University Wi-Fi, please contact ServiceLine who can help with any of your IT issues. ServiceLine - The IT Service Desk
You can watch a short IT induction presentation using the link below. The presentation covers, connecting to Wi-Fi, using your own computer, printing and staying safe online.
You can also find a short video with an overview of IT services available at the University of Southampton here: Overview of University IT services
Creating your University IT account
Before you arrive you must set up your University computing account.
You can set up your account from any computer with an internet connection. You will be asked to provide:
- your student ID number (you can find this on your welcome email from the University or it is available from your student office)
- your family name
- your date of birth
During the process you will be given an IT account username and you will be asked to choose a password. It is very important to remember both your username and password so you can enrol and access other University services. Please make sure you:
- write down your username
- choose a password that you will remember and that will be easy to type on a UK keyboard
To create your University IT account please go to Subscribe.
Multi-factor authentication (MFA)
Once you have created your account, you will need to set up multi-factor authentication (MFA). MFA will prompt you to confirm your identify when you sign in. This adds an additional layer of security to your university account. You may already be familiar with MFA if you use online banking.
MFA can be set up using your mobile phone, via an app, receiving an SMS text message or a phone call. We would recommend that you set up the app and SMS.
Read guidance on how to set up MFA in this Knowledge Base article.
Connecting to Wi-Fi
Eduroam is the University's free Wi-Fi network. It is easy to log in with your University username and password.
SUSSED
SUSSED is the University portal to your email messages, timetable, University news and much, much more.
Working away from campus
You can access your University Windows desktop from any device in any location using the Southampton Virtual Environment (SVE).
Further information on how to access and use SVE can be found here.
Office 365
Office 365 is available to all University of Southampton staff and students.
Office 365 provides access to the familiar Office Suite such as Word, Excel, and PowerPoint, plus new powerful collaboration apps including Teams. It also provides an email service and cloud storage via OneDrive for Business, and SharePoint Online - a new and updated version of SharePoint. All these tools are available in a browser or via the apps.
Teams is your hub for teamwork, which brings together everything a team needs: chat and threaded conversations, meetings & video conferencing, calling, content collaboration with the power of Microsoft 365 applications, and the ability to create and integrate apps and workflows.
You can also download copies of Office products to your computer or mobile device.
Blackboard
Blackboard is a system used by many lecturers to share online course content with you. This can include interactive content, lecture videos, slides, examples and reading lists.
Blackboard Collaborate is a real-time video conferencing tool integrated into every Blackboard course that lets you engage with people on your course. You can add files, share applications, and use a virtual whiteboard to interact. Collaborate opens right in your Chrome or Firefox browser, so you don’t have to install any software to join a session. It will work on phones and tablets without needing an additional app.
MySouthampton app
The University's official app, MySouthampton gives you access to your timetable, course information, campus maps and much more. You can download the MySouthampton app from your device's app store.
Learn new skills with LinkedIn Learning
As a student of the University of Southampton you have access to 1,000s of online courses via LinkedIn Learning.
Further information about LinkedIn Learning can be found here.
Saving your work
All students have access to a secure, backed up storage space for files. On a University Windows machine this is called My Documents and has a 50GB quota.
You are also provided with 5TB of OneDrive cloud storage as a part of Office 365.
Print copy and scan
Follow Me Print is a managed service that enables students to print documents from anywhere to any managed printing device.
Our printers are commonly known as Multi-Functional Devices (MFDs) as they allow you to copy and scan too.
To top up your print credit online, please go to Print Credit.
Regulations and policies
iSolutions provides and manages access to a range of IT resources and services on behalf of the University.
In addition to the University regulations, the Director of iSolutions has (with the approval of the University) put in place the following regulations and policies relating to the use of services provided by iSolutions.
- The regulations for the use of computing services apply to use of all services provided by iSolutions.
- University data network - terms and conditions apply to any devices or services connected to the University of Southampton network.
- University data network - halls of residence connections, terms and conditions apply to all users and systems connected in the halls of residence.
Our regulations and policies can be found at Regulations and policies.