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The University of Southampton
iSolutionsFor students

My account and email

The Subscribe system is used to provide new staff and students with an IT or computer account. It is also used subsequently such as for changing passwords.

Click on the link below to go to Subscribe and if required, the address of the Subscribe system is .

Subscribe to your University IT account
My computing account
My computing account

Your University username and password allow you to use University computers and online facilities. You can change your password or reset your password if you have forgotten it (in which case you will have to answer a security question as a check).

The University requires you to change your password every six months to help ensure your computing account is kept secure. You will be sent an email message when your password is due to be changed and if you are unable to do so within the six months since it was last changed, you can reset it as if it were a forgotten password.

Creating your computer account

For new students, the computer account is created as a part of the enrolment process.

New staff need to go to Subscribe to create an account.

When an account is created, the username is generated automatically and the password is chosen by you.

Changing or resetting your password and managing your contact details

Go to Subscribe to change or reset your password and see below for further information:

Staff should also use Subscribe to update contact details such as your telephone extension number and your office location.

Computing account removal and extensions

You are entitled to a computing account for as long as you are a member of staff or a student of the University. When you leave the University, you are normally given a grace period before your account expires to allow you to transfer any data you want to keep and you will be sent a email message two weeks before your account expires to warn you. In certain circumstances, a short extension may be granted to a recently expired account.

After students graduate they can access a free alumni email account. The alumni email address is the same as your student email but with the word 'alumni' added. For example becomes See Alumni benefits for more details.

Office 365 and student email

Office 365 is available to all staff and students, including cloud storage with OneDrive for Business, Office Online applications and downloadable Office products. Office 365 also provides the email service for taught students.

For further information, please go to Office 365.

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