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Frequently asked questions

Who can access

All current University students and staff members have full access to through their computing account. Unfortunately, alumni and retirees are not covered under this license and are therefore not eligible.

If you do not have access and feel you should, please contact us via ServiceLine.

Do I need to pay for access to

No. Access to is free for all members of the University. To continue using once you leave the University, you will need to take out your own personal subscription directly from

Can I access away from the University?

Yes. You can use from any internet connected computer with an up to date browser. You can also use on many mobile devices using the app.

What are the minimum machine requirements for using

To watch videos on you must be connected to the Internet. We recommend a 3G, 4G or Wi-Fi connection for optimal mobile viewing. You can also download courses to watch offline where Internet connection is not available.

Desktop requirements:

  • Safari 6 or later, Google Chrome 11 or later, Firefox 30 or later, Internet Explorer 9 or later
  • Mac OS 10.8 or later, Windows 7 SP1 or later
  • Broadband connection of 1 Mbps or greater

Recommended settings for mobile: (viewing on mobile browsers)

  • Default Android browser or Mobile Safari
  • Android 2.3+ or iOS 7.0+

iOS app

  • Devices: iPad2+, iPhone 4GSM or iPod touch (5th generation)
  • iOS 7.0+

Android app

Windows 8 app

  • Devices: All tablets, laptops and desktops
  • Windows 8.1+

Up-to-date system requirements can be found at:

What happens to my playlists and digital certificates when I leave the University?

You must download all of your data before leaving the institution. Unfortunately when your University account is deactivated, you will no longer be able to utilise the service.

If you would like to continue using after you leave the institution, you can sign up for a consumer account by contacting the customer services where your details may be migrated to a new account.

Does offer training on subjects other than computer software?

Yes. The majority of their courses are on computer software, but they've got hundreds of courses on presentation skills, photography, music, CV building, productivity, project management and more.

I have incorporated in my course. Can I have access to student data?

Yes. Get in touch with us through We can work with you to identify what data would be helpful and appropriate and how best to help.

I'm still having problems, who can I contact for help? has its own set of FAQs which is much more comprehensive. Please refer here for FAQs specific to apps.

If you have a technical query, you can contact the support team on 0330 822 0330 or via If your query relates to University equipment, contact ServiceLine.

Alternatively if you have questions about using in general at the University, or if you would like to discuss the use of as part of your course, get in touch with the IT Training and Development team at


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