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The University of Southampton
University of Southampton Malaysia

Student satisfaction remains strong for Southampton

Published: 13 August 2014

Student satisfaction at the University of Southampton has improved in a number of key areas according to the latest National Student Survey (NSS) results, published today (Tuesday, 12 August). 86% of Southampton’s final year undergraduate students from 2013-14 expressed their satisfaction with the quality of their course, leading the University to climb two places to 14th within the Russell Group.

Amongst the University’s highest rated courses are the MEng in Mechanical Engineering which achieved an overall satisfaction rating of 96% whilst the MEng in Electrical and Electronic Engineering achieved 91%. The MEng in Aeronautics and Astronautics which is due to commence in Malaysia in 2015 (subject to approval by the Malaysian Qualifications Agency) also achieved 91%.

Satisfaction at Southampton was above the national average for Organisation and Management and Learning Resources, with 91% of students saying that Library and IT services at the University are particularly well resourced.Students also felt that the University made advances in terms of Academic Support, Assessment and Feedback and Personal Development, and 86% expressed the view that their course ‘helped me present myself with confidence’ and ‘improved my communication skills’. Satisfaction amongst international students has also increased.

Professor Alex Neill, the University’s Pro Vice-Chancellor (Education), praised staff for their hard work in engaging with students, and listening and responding to their concerns to make improvements to student-focused services across the University.

“We have actively listened and responded to what our students have told us,” said Professor Neill. “We’re delighted that this is being recognised through our improved position in the National Student Survey and we look forward to continuing to work with our students to give them an excellent experience at Southampton.”

The National Student Survey is a UK national initiative conducted annually since 2005 by the Higher Education Funding Council for England (HEFCE) and market research company IpsosMori, and asks final year undergraduates to provide feedback on their universities and courses.

Course questions in the survey relate to aspects of the student learning experience, rated on 5 point scales including:

  • Teaching on my Course
  • Assessment and Feedback
  • Academic Support
  • Organisation and Management
  • Learning Resources
  • Personal Development
  • Overall Satisfaction
  • Students' Union

75% of final year undergraduate students at the University of Southampton responded to the survey this year – up 4% on last year.

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