Assertiveness Skills | Professional Development

Target audience: All staff

Please note: If people have attended "Assertiveness Techniques" they do not need to attend "Assertiveness Skills".

Learning Objectives - At the end of the course delegates will be able to:

Identify the difference between assertive, aggressive and passive communication and determine their own preference
Increase the range of responses and use the techniques that will enable them to communicate assertively in different contexts
Have greater confidence in how they communicate with others
Deal more effectively with challenging situations

Course Content:

Benefits of being more assertive
Recognising behavioural patterns – passive, aggressive, assertive
The impact of behaviour on others
How best to deal with different behaviour styles
Rational and irrational thoughts
The 3Vs of assertive communication
Identify your goal
Setting clear boundaries
Techniques for being more assertive
Challenging situations and how to deal with them

Facilitator Information / Led By

Name: Janet Pink

Job Title: External Consultant

Training Dates: There may be more than one training session scheduled; Please click on the 'Book now' button below to view all the date(s) available.

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Recommended Reading

For a quick reference guide to 'Assertiveness' please view the Assertiveness pocketbook. The online book covers such topics as the reasons for non-assertive behaviour and the differences between assertive, aggressive and passive behaviour. It contains advice on how to overcome self-defeating beliefs and how to deal with recurring problems.

We all get frustrated when we feel taken advantage of, or alternatively, respond too aggressively when we feel provoked or trapped. Overcome these knee-jerk responses by learning how to be assertive. This course reveals what assertiveness really means, and how it is different from aggression, and outlines specific techniques you can use to respond to challenging situations and difficult people. Click here to learn more.