Brief outline: this session will introduce you to 3 assertiveness techniques that will help you be a more effective communicator at work.
What can you expect to learn: at the end of the session participants will be able to:
Name: Janet Pink
Job Title: External Consultant
Training Dates: There may be more than one training session scheduled; Please click on the 'Book now' button below to view all the date(s) available.
For a quick reference guide to 'Assertiveness' please view the Assertiveness pocketbook. The online book covers such topics as the reasons for non-assertive behaviour and the differences between assertive, aggressive and passive behaviour. It contains advice on how to overcome self-defeating beliefs and how to deal with recurring problems.
We all get frustrated when we feel taken advantage of, or alternatively, respond too aggressively when we feel provoked or trapped. Overcome these knee-jerk responses by learning how to be assertive. This course reveals what assertiveness really means, and how it is different from aggression, and outlines specific techniques you can use to respond to challenging situations and difficult people. Click here to learn more.