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The University of Southampton
Professional Development

Core Mediation Skills


Target Audience: Line Managers/Supervisors. This course is suitable/aimed at those who have preferably already attended the Workplace conflict and Mediation session.

Brief outline: Basic mediation skills are a really useful asset for all manager of staff. This session helps you understand your reaction to conflict, helps you to identify and manage the early signs of conflict and supports you in resolving that conflict using soft mediation skills.

Learning expectations:

Facilitator Information / Led By

Name: Kate Grant

Job Title: Mediation Services Manager

Training Dates: There may be more than one training session scheduled; Please click on the 'Book now' button below to view all the date(s) available.

Book Now

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The Working Relationships pocketbook describes how to create, build and sustain relationships. It identifies the key features that make a relationship work (eg openness and honesty, empathy, respect and trust) and those that don’t (eg jealousy, arrogance, conflict of interest and misunderstanding).

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