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Frequently asked questions

How do I access Pure?

Current members of academic staff and postgraduate research students can log in using their University username and password at pure.soton.ac.uk.

I cannot log into Pure

Firstly, you need to make sure you are connected to the University network, either by being on-campus or connecting to the network via the Southampton Virtual Environment or by using the VPN.

If you are connected to the University network please ensure you are typing your University user name in lower case when logging into Pure, as this field is case-sensitive.

If you still cannot log into Pure please get in touch with Pure support at pure@soton.ac.uk or raise a ticket with Service Line

Where does my information in Pure come from?

The following information is drawn from corporate systems:

Personal details	ResourceLink (HR system)
Awards and Projects	Agresso Business World (Post-award finance system)
Equipment	Agresso Fixed Assets (Equipment finance system)
Student information and supervisions	Banner (Student information system)

Any errors in information drawn from corporate systems should be reported to your local Pure Faculty contact listed on the Pure Support page. They will initially check that everything in Pure is as it should be and refer you to the appropriate source system to amend the data if necessary.

Who can see my information in Pure and how is it used?

A privacy statement outlining the use and dissemination of your information can be viewed on the Pure SharePoint Site.

Who can I contact for support with Pure within my Faculty?

Each Faculty has appointed one or more Pure superusers who can provide advice. Contact addresses for Faculty support can be found on the Pure support page in the 'Support and training' section.

How do I request Pure training for myself/colleagues?

Get in touch with your Faculty Pure contact or Research Engagement Librarian to request this. We will then coordinate a training session accordingly. Alternatively, you can come along to one of our Pure Drop-In sessions (scroll down to the ‘Events Schedule’ at the bottom of the page’).

I have a question about my Research Output/Research Data?

The ePrints team in the Library are the authority in these areas. Please contact them at eprints@soton.ac.uk

How can I change the automated email alerts?

Whilst it is recommended that you leave your notifications on, you can customise which notifications you receive. Instructions on how to do this can be found on the Library Pure Page – Message and email settings in Pure.