August Newsletter #4

Week commencing 24th August 2020

Dear Followers and Customers,

Please find below a range of updates from the team here at Sport and Wellbeing. This is the fourth of four Sport and Wellbeing newsletters to be released throughout the month of August. We are now only two weeks away from reopening and we hope that you are as excited as we are to bring activity back to Sport and Wellbeing.

Joining Fee for September

As we begin to reopen our doors, we look forward to welcoming back the community to Sport and Wellbeing. In celebration, we are happy to confirm that ALL joining fees will be waived throughout the month of September. Whether you cancelled your membership with us back in March, or are simply here to use the facilities for the first time, you will only be charged a pro-rata membership fee for the remainder of the month

Active Nation

Beginning on the 25th of August, we are delighted to confirm that Sport and Wellbeing’s partnership with Active Nation will resume as normal. Until the 7th of September this will only apply to those customers whose UoS Student or Staff membership was active in the month of March. These customers can use Active Nation facilities all the way until the end of September. From then, we will be continuing service as usual with only active members able to continue using the Active Nation facilities.

Memberships Resuming on 7th of September

Please be aware on Monday the 7th of September, all paused memberships will be unsuspended and pre-arranged payments will resume. The amount taken on the 7th of September will be a pro-rata amount based on our new rates, taking into account the loss of the first seven days of September.

Any user who does wish to resume payments will be asked to cancel their membership as soon as possible.

Making Use of the Facilities

Upon our reopening on Monday the 7th of September, access to the gym and the pool will only be via slots booked in advance. The slots are for hour long sessions, beginning on the hour only. These sessions can be booked either via our Connect online booking system for those with a monthly membership, or via phone on 02380 592 119. Pay As You Go slots are £4.50 per person for all activities.

In the event that we do not have any available spaces, anyone who turns up without a booking may be turned away. Customers are asked to arrive no more than five minutes in advance of their booking.

These slots will be available shortly, but for the moment we do not have a definite date for these to go live. Please watch this space and we will put up an announcement as soon as bookings are available.