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The University of Southampton
Sport and WellbeingNews

July Newsletter

Published: 13 July 2021
Jubilee Sports Hall

To all of our customers and colleagues,

Following the UK Government’s recent announcement regarding the lifting of COVID restrictions on the 19th of July, we at Sport and Wellbeing are enthusiastic for the future of what we can offer to our customers.

As part of the University of Southampton, we are committed to ensuring the safety of all participants accessing campus facilities. To this end, it must be made clear that we will still be engaging with some preventative and protective measures as per the University of Southampton’s continued guidance, including the continuation of limited social distancing.

The University has advised we continue maintaining the one-way system, heavily recommending the wearing of face-masks when moving through the premises, and the continuation of our density booking system. Our current restrictions to other facilities will remain in place for the time being. These decisions are made at a local level, as well as under advice from the UK Government. Please note this stance is liable to change along with University of Southampton guidance, and that these restrictions are under regular, weekly review. We would like to thank you for your continued patience.

Extending Sessions

What we are very happy to share with you today is that our 45-minute sessions at Jubilee Sports Centre will be extended, starting Monday the 19th of July. All Jubilee Sports Centre swimming and gym sessions will now last for a total of 75 minutes. This will allow every customer who attends a gym or swim session at Jubilee Sports Centre a full hour and fifteen minutes of activity, which we hope will help you to get the most out of your workout.

Please be aware that this change is conditional to advice from the UK Government, in addition to the University of Southampton, and is subject to change in line with any further developments.

Family Swim Sessions

You asked for it and we are happy to provide it! If your children have been missing the water, Sport and Wellbeing are welcoming families back over the weekends for weekly family swim sessions. Taking place every Saturday, we invite all parents to bring their kids along for a splashing good time!

Parents and guardians can book their place in the pool at reception or via our online booking system. Please note that it is not possible to book into a family swim session via the app. The cost is only £2.30 per child, and parents and guardians can book in at £4.50 per person, or included in the price of a rolling monthly Sport and Wellbeing membership.

GladstonePay Monthly Payments and How to Set Up

Perhaps the most exciting news that we have to share is the delightful announcement that our GladstonePay monthly system is finally live! After what has been a testing few months, we would like to take the opportunity to thank all of our customers and colleagues for your patience during the period of manual monthly payments and to share that we are now at a stage where we can move forward with automatic payments on the 1st of each month.

What this would mean for you as a customer is that we require anyone with an active monthly subscription to provide your card details for use in GladstonePay. If you are a current member, you should have already received an email outlining the steps needed to be taken.

This will be a brief, secure process taking approximately five minutes, and will require you to provide the details of a payment card onto which you would like all monthly payments to be made. If you are a customer with a monthly membership, you can enter your details by clicking on the link below and actioning the following process:

1.    Access the website and click on Students & Staff or General Public as appropriate.

2.    If a staff or student, log in, and click on Make a Booking – this will take you straight through to Connect.

3.    If Public, click on Make a Booking and then log in to Connect.

4.    Once in Connect, click on My Account.

5.    In My Account, click on Wallet from the left hand side menu.

6.    Click on Add Card – This takes you to a new screen to enter your card details. You must put a tick next to ‘Save my card details’.

7.    The card has now been saved but is not yet set up as your RCP card. Under RCP you will see there is an X.

8.    You should click on the X to change it to a tick, and then click on Save.

9.    You may add multiple cards which you can choose from to make ad hoc payments for bookings, but only one card may be saved as the RCP card.

Children’s Activity Camps

We are now only one month away from the start of our Summer 2021 Children’s Activity Camps! Though we are fully booked on our age 5-7 activity days, we still have limited availability on our 8-14 range of activity days, and welcome anyone to sign onto our waiting list for any potential spaces in the future.

This is the first set of Activity Camps that we have been able to run face to face since Summer 2019, and hopefully you are as excited as we are to get going. If you would like to know the content of our Children’s Activity Camps, visit our website and check out the timetables, available now! We will be offering plenty of activities including games, sports, and swimming to keep your little ones active throughout the summer weeks.

If you would like to enquire about spaces, please do get in touch with our reception team at Jubilee Sports Centre whenever you like! You can visit us at reception, or contact us via phone at 02380 592 119 or by email at

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