The Student Administration System (Banner) is the student record system for the University of Southampton.
It is essential that staff learn how to navigate and use Banner effectively and within the context of delivering student administration and academic affairs.
Online tutorials can be accessed at any time and can be booked through the GASSP.
These courses have been designed to meet the learner needs. It is suggested that staff stagger their training in order to allow expertise to be absorbed and consolidated.
As with SAAA staff who work in functional areas across the student lifecycle, Banner is also comprised of various 'pages' and functionalities that reflect the lifecycle. Training courses are designed and delivered to mirror this approach, and system access is granted to those specific areas of Banner that have been trained in the respective E-Learning.
Ultimately, staff will not be able to undertake their role without the appropriate training and consequent system access.
Students should never normally be allowed to attend training or have any sort of access to Banner even if they have a dual role as a member of staff. Exceptions may be granted for short term activities where students are employed for specific purposes and managed in a single location (e.g. Visa check in, clearing/enrolment hotline). Students granted access to Banner must be made fully aware of the implications of the Data Protection Act in relation to accessing other students’ information, and students should never be given access to update assessment or award records.
In the event that a member of staff who is also a student should apply for training, the FAR or member of Professional Service should raise the issue with the Assistant Director of SAAA (Head of Student Systems and Operations) in the first instance and the appropriate SAAA Registry Team Manager(s). Each case will be reviewed in the light of the individual circumstances.
The associated request form, ‘Request for Student Records System Access for Student Employees’, can be found below under ‘Useful Downloads’.
Please note that it is the responsibility of the line manager to request the removal of the access rights through a Serviceline ticket as soon as the student has left the Employment/Placement.
The Banner system requires maintenance throughout the year which enforces downtime periods of varying lengths. The upcoming downtimes are
7 May 2025
4 June 2025
On the dates listed above, Banner will be unavailable from 17.00 until 22.00 unless otherwise stated.
ServiceLine is the central point of contact for any day-to-day queries or issues regarding the Student Administration System (Banner). ServiceLine logs all e-mails and calls through an Action Request management system so that queries can be progressed in an efficient and satisfactory manner.
ServiceLine is open Monday to Friday 8.30am to 6.00pm on each day that the University is open, and can be contacted:
by e-mail at serviceline@southampton.ac.uk
by telephone on extension 25656