The University of Southampton is committed to ensuring that we provide for our applicants a high quality and fair admissions procedures in line with our Admissions Policy. We recognise, however, that there may be occasions when applicants will feel that they have cause for complaint. This Complaints Procedure sets out how applicants may seek to have complaints addressed. It should be recognised that the vast majority of applicant complaints can be handled fairly, amicably and to the satisfaction of all concerned without recourse to this procedure. In the first instance, applicants with a complaint should raise their concerns informally with the relevant faculty staff. If this course of action proves unsatisfactory, then the procedure set out in this document should be observed.