Skip to main navigationSkip to main content
The University of Southampton
Student and Academic Administration

Information for Staff

Staff Guidance for Dealing with Complaints and Appeals

The University of Southampton is committed to ensuring that we provide our students with a high quality educational experience. The Head of Academic Appeals and Student Complaints, part of Student and Academic Administration, is based in Building 37 on the Highfield Campus, and is engaged in supporting the University in this process. This page aims to provide University Staff with all the tools necessary to enable them to manage complaints and appeals. However, please feel free to contact the Head of Academic Appeals and Student Complaints on 023 8059 5745 (25745 internal) or email appealsandcomplaints@southampton.ac.uk.

Staff that have received the relevant training and permissions can access this information here.

 

Complaints:

A complaint is defined as ‘an expression of dissatisfaction which requires a response'. The University aims to resolve the majority of complaints and concerns quickly and informally. The Regulations Governing Student Complaints, which can be found on the University Calendar, explain in detail the process to be followed by students pursuing a complaint.  A simple summary can be found at the bottom of this page for further information.

The Appeals and Complaints Team have produced complaint specific documentation that can be accessed by staff with the necessary permissions here.

 

Appeals:

Students wishing to appeal against a decision made by one of the Relevant Bodies (Academic Integrity Panel, Board of Examiners, Fitness to Practise Panel, Faculty Programme Committee, Senate, Upgrade Panel or Committee) should use the Regulations Governing Academic Appeals by Students. These regulations can be found on the University Calendar and describe in detail the process to be followed by students wishing to appeal. A simple summary of the process can be found at the bottom of this page.

The Appeals and Complaints Team have produced appeal specific documentation that can be accessed by staff with the necessary permissions here.

 

Useful Downloads

Need the software?PDF Reader

We use cookies to ensure that we give you the best experience on our website. If you continue without changing your settings, we will assume that you are happy to receive cookies on the University of Southampton website.

×