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The University of Southampton
The Student Hub

Contact us

The Student Hub is your first point of contact when it comes to seeking support. The team are here 24/7 to answer your questions or concerns about, fees, financial support, accommodation and your wellbeing.

We will help make sure you receive the support and information you need, guiding you to further support services where required. 

How to contact the Student Hub


Find the answers online

Use our online Knowledge Base to find the answers to your questions no matter where you are. Simply enter your question into the search box.

Online Chat

Chat to an advisor now using the online chat service.

Where you can find us

Find us in in Building 37 on Highfield Campus (Monday-Friday, 08:30-18:00).

You can also speak to The Student Hub Team in Building 63F on Winchester Campus at the main reception (Monday-Friday, 09:00-17:00).

If you have teaching at the Sir James Matthew Building (157-187 Above Bar Street, SO14 7FQ), there are also members of the team based there for advice and support Monday-Friday, 08:00-18:00.

Join our digital queue

Join The Student Hub digital queue if you’re visiting Building 37.

You can check your queue position and current waiting time from your phone.

You’ll receive an alert when it’s your turn to speak to an advisor so you can wait within The Student Hub or elsewhere on campus.





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