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The University of Southampton
Student Services

Contact us

To help you get the support you need quickly, we are launching an online chat service. We will be online 10:00 - 16:00 Monday - Friday. Just click here to speak to us during these times.

If you have a more complicated query or would like to speak to us outside of our chat hours, we are still available by phone on +44(0)23 8059 9599 or email at or in person in Building 37 on Highfield Campus (opposite the Jubilee Sports Centre) between 08:30 to 18:00 Monday - Friday.

Online Chat FAQs 

When can I chat?

We will be online from 10:00 - 16:00 GMT Monday - Friday, depending on staff availability.

How does the chat work?

Click on the link above during the advertised times. You will be asked to login using your University login details. You will then be greeted by one of our Customer Service Advisors, who can answer your questions or direct you to a more specific service depending on what it is that you need.

What if I log off and I have another question?

Just click on the link again and sign in to restart your chat.

What if you cannot answer my question?

The online chat is designed for quick questions and so if we feel that you require an additional service or extra support we will let you know.







Student Services Centre

Telephone: +44(0)2380 599 599 Internal: 29599
Postal address:
Student Services Centre Building 37 University of Southampton University Road Highfield Southampton SO17 1BJ

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