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The University of Southampton
Student ServicesMoney matters

Frequently Asked Questions

Am I eligible to apply?

Please check your eligibility to apply to the fund here

Will you support me with my tuition fees?

No, the fund is not intended to support tuition fees. If you are having difficulty paying your tuition fees please contact your faculty directly and/or the Fees department at ssc@soton.ac.uk

How do I apply for the Student Support Fund?

This is an online application process. We would recommend that you review the information on All our webpages first.

When you are ready to apply you will need to visit here

 

Am I guaranteed to get financial support?

No, all awards are discretionary.

When can I apply?

The fund will open on the 21 September 2020 for short term support only to cover delays in funding.

We will be accepting requests for full assessments from the 2 November 2020 onwards. We operate on a first come, first served basis. This is a heavily subscribed service with a limited budget, so an early application is recommended.

What is the maximum I can receive?

The maximum that can be awarded in any one year is £3000, however this should be regarded as the exception rather than the norm. 

What period does the assessment cover?

Statutory funded undergraduate students will be assessed for a period of 40-weeks covering 21 September 2020-27 June 2021.

Exceptions are Year 3 medics who will require a 52-week assessment up until the 19 September 2021, any student in receipt of the care-leaver bursary; any student in receipt of DSA and any student who has child-care responsibilities.

Student's with a non standard start date will be assessed from the first day of the course.

The assessment period is at the discretion of the advisor.

Can I apply for the Student Support Fund if I am suspended?

We are happy to discuss your situation and your eligibility to apply for the fund, although if you are suspended for the entire academic year, it is unlikely that we would be able to provide support for the whole period.

Please email: stufunds@soton.ac.uk to discuss in more detail.

How long do I have to complete my application?

We would request that you you complete and submit your application and supporting documentation together. If you do not submit both components needed for the assessment at the same time we will hold your ticket open for 5 days. If the missing component is not received within this time the ticket will be closed and anything submitted deleted.

If you still wish to apply you will need to submit a new application along with all the required documentation

Can I re-apply during the academic year?

If there has been a significant change in your personal circumstances then a re-assessment can be considered but you will need to be able to provide additional supporting documentation.

Please email stufunds@soton.ac.uk to discuss.

Can I submit hardcopies?

For security purposes and due to the Covid-19 situation, you will need to submit electronic copies of your documentation, please email  to stufunds@soton.ac.uk .

Failure to provide this information will cause a delay in your assessment and possible closure of your application.

 

Will you cover my placement costs?

No, these are regarded as an integral part of the course and in the majority of cases costs incurred are refunded through the NHS. If you are ineligible to receive travel costs in respect of your course then we will take this into consideration but cannot guarantee that support will be provided.

Why do you not include all of my expenses?

We only include expenses that we consider a requirement of being at university. We do not include expenditure related to what we would consider to be lifestyle choices.

Why do you use caps?

We have completed extensive research of costs in the surrounding area. We include caps as we believe these represent realistic amounts for a student to be spending.

I have savings but these are set aside for a special purpose, why have you included these?

If you have funds in your name that you have instant access to, then these will always be included in the assessment. We have limited funds available and these are to support those students who have exhausted all sources of funding and are still experiencing financial difficulty.

I have not been means tested by Student Finance can I still be assessed?

Part of the Student Support Fund criteria is that students must have accessed all statutory funding available. Whilst we will be unable to complete a full assessment we may be able to provide short term support whilst you go through the assessment process with Student Finance.

My student finance payments are going to be late and I have no money, can I get some help?

You can submit a request for short term support here. Please complete and submit the application along with a copy of your bank statements for any account you have access to covering the last 30 days. 

When will I get the outcome?

Once we have received your application and all of the supporting documentation we aim to provide you with an outcome within 15 working days, however complex situations may take longer.

How is an outcome decided?

The outcome is initially based on a calculation between your weekly income and weekly expenditure, however we will always take personal circumstances into consideration. The outcome is agreed by at least two members of the team, but complex cases are presented at our weekly Moderation meetings and discussed by at three advisors.

My calculation shows I have a shortfall why doesn’t your assessment?

There may be various reasons why your calculation is different. We use capped and set figures and do not include all expenditure. We are able to provide a copy of our assessment if required and are happy to discuss the assessment in more detail.

If I am granted an award when will I receive it?

We will usually pay every 3 month instalments. The first instalment should be paid within five working days of you receiving the outcome email and then future instalments will be on or around the 28th of the next instalment period as detailed here .

University closure days and vacations can affect the payment date so good budgeting is important.

What do I do if I am unhappy with the outcome?

You can email stufunds@soton.ac.uk to ask for a review, which we request that you do within 7 days of receiving the Outcome Report.The calculation will have already been confirmed by another member of the team, however if you believe that your circumstances have not been fully taken into consideration then you can provide a detailed breakdown of your situation, along with any additional supporting documentation.

We would also recommend that you speak to the Advice Centre 023 8059 2085, advice@susu.org who can provide independent advice and guidance.

I am a self-funding student can you provide me with support

A self-funding student is ineligible to apply for statutory government support in the form of a loan/grant from Student Finance or the NHS. It is our expectation that knowing this, you would have made sure that you had access to sufficient funds to cover all of the expenditure associated in coming to university. It is therefore unlikely that we will be able to provide support to meet your day to day expenditure for an ongoing period of time, as we simply do not have sufficient funds available. We may, however be able to provide short term support to allow you to explore what options may be available. We may also be able to provide support if a crisis/emergency  situation arises during the academic year.

 

I am a postgraduate student can I apply to the Student Support Fund

A UK/EU postgraduate student is eligible to apply for a Post Graduate Loan. Ususally the majority of the loan is used to cover tuition fees with only a minimal amount remaining to put towards day to day living expenses.

Therefore for the purpose of the Student Support Fund you are classed as a self-funding student.

It is our expectation that knowing you are only able to access a minimal amount of statutory support towards living costs, you would have made sure that you had access to sufficient funds to cover all of the expenditure associated in coming to university. It is therefore unlikely that we will be able to provide support to meet your day to day expenditure for an ongoing period of time, as we simply do not have sufficient funds available. We may, however be able to provide short term support to allow you to explore what options may be available. We may also be able to provide support if a crisis/emergency  situation arises during the academic year.

 

I have an enquiry concerning the Student Support Fund who do I contact?

If you have a question concerning an application that you have submitted then  you can email stufunds@soton.ac.uk

 

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