Skip to main navigationSkip to main content
The University of Southampton
The Student Hub

Emergency contacts during closure times

Find out more information about how to contact The Student Hub here.

Emergency help

If you find yourself in an emergency situation and require immediate support the following help is available:

Out of hours support

Student Wellbeing Team

The Student Wellbeing Team are dedicated to supporting student wellbeing and enhancing the student experience. You can contact them on or call 02380 599599.


University Security

Security will be operating 24 hours a day, 7 days a week, including during closure dates, and can be contacted by calling +44(0)23 8059 2811 or +44(0)23 8055 8477


NHS 999 and 111 services

If you need medical help, call 111 to speak to the NHS. If you are in an emergency situation that requires urgent attention, always call 999. These numbers are free and available 24 hours a day.

Problems in your accommodation

Emergency problems in Halls of Residence which are immediate risk to health, safety, security or wellbeing should be reported to your halls reception either by calling +44(0)23 8059 5777 or in person.

Other support is available for you if you live in halls, or if you live in private-rented accommodation include:


Student Wellbeing

The Student Wellbeing team are available 24/7 and are dedicated to supporting student wellbeing and enhancing the student experience.

Halls maintenance issues

If you find that you have a maintenance issue in your room, please contact your halls reception.

Other people who can help

Don't forget there is help and support outside the University too:

The Samaritans

The Samaritans is a national organisation that you can call or email in confidence if something is troubling you 24 hours a day, 365 days a year.

Advice Centre

The Advice Centre offers free and confidential help to University of Southampton students.

Lost or stolen passports and visas

If you lose your Biometric Residence Permit or visa vignette during your travels over the Christmas holiday, you will need to apply for a replacement as soon as possible. The process varies depending on visa type and your location (outside or inside the UK).

Click for more information
Privacy Settings