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The University of Southampton
The Student Hub

Need help?

During your time at the University, you may encounter times when you need help and support.

The Student Hub

The Student Hub is your first point of contact for questions and concerns relating to fees, financial support, accommodation, wellbeing, disability, careers and course administration. Whatever the problem you may be having, there will be someone who can help you:

• Chat to an advisor now using the online chat service
• Call our 24/7 line via 02380599599
• Or email

In an emergency 

In a medical emergency, call 999 for immediate help.

When you need medical advice, but it is not a 999 emergency, get help from NHS 111 online or call 111. When you phone 111, your call is handled by an advisor who can guide you on what treatment you need. If the advisor believes that you need an ambulance, they will arrange one for you. NHS 111 is available 24 hours a day, 365 days a year. Calls are free from both landlines and mobile phones. 

24/7 wellbeing support 

We are available 24/7 to provide all students with wellbeing support. Our wellbeing advisors are based in The Student Hub on Highfield Campus and can travel to meet students on other campuses or in halls when requested. There is a wide range of further support available to you, which we will help you explore and access where appropriate. Contact The Student Hub to access wellbeing support. 

Academic support 

The University offers a number of ways to support students in their academic life:

Personal Academic Tutor and Senior Tutor 

One of the most important people you will meet while you are a student is your Personal Academic Tutor, who will be allocated to you on your arrival at the University and who is normally a member of academic staff in your own or a closely related subject area. Your Personal Academic Tutor will offer one-to-one support and advice throughout your time at university and will support you in your studies. 

Academic appeals and complaints 
If you need to make a complaint or an academic appeal, please see the guidance provided by the Academic Appeals and Student Complaints page

The Advice Centre 
The Advice Centre offers free, confidential and independent help to students. To find out more information and book an appointment, please call +44(0)23 8059 2085 or email

Student discipline 
If you wish to make an allegation of misconduct, or you are the subject of an allegation, please refer to the discipline webpages for information on the procedures and support that the University has in place. 

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