During your time at the University, you may encounter times when you need help and support.
The Student Hub
The Student Hub is your main point of contact for support at Southampton and for any questions you may have. Whether you need help with wellbeing, disability, fees, finance, accommodation or course administration, we’re here to help you:
You can contact us from 08:00-20:00 – Monday to Friday (except for University closure days):
• Chat to an advisor now using the online chat service
• Call us on 02380599599
• Or email studenthub@soton.ac.uk
You can also come and visit us in-person. For opening times and locations, click here.
In an emergency
If there is an immediate risk to life, such as a medical emergency or if a crime is ongoing, always call 999 for immediate help. You can make a report online or call the police on 101 in non-emergency situations.
When you need medical advice, but it is not a 999 emergency, get help from NHS 111 online or call 111. When you phone 111, your call is handled by an advisor who can guide you on what treatment you need. If the advisor believes that you need an ambulance, they will arrange one for you. NHS 111 is available 24 hours a day, 365 days a year. Calls are free from both landlines and mobile phones.
24/7 wellbeing support
If you need wellbeing support, help is available 24/7 by email or by calling 02380 599 599. You can also speak to the Student Wellbeing team in person at the Student Hub in B37, Highfield Campus.
Student safety
For support and advice on how to keep safe whilst at University, you can visit our safety site for official and reliable information from the Police and other organisations.
It has tips on identifying and reporting scams targeting students, and how to report incidents of crime and harassment. If something doesn't feel right, you can speak to The Student Hub or use our Report and Support platform.
Academic support
The University offers a number of ways to support students in their academic life:
Personal Academic Tutor
One of the most important people you will meet while you are a student is your Personal Academic Tutor who will be allocated to you on your arrival at the University and who is normally a member of academic staff in your own or a closely related subject area. Your Personal Academic Tutor will offer one-to-one support and advice throughout your time at university and will support you in your studies.
Academic appeals and complaints
If you need to make a complaint or an academic appeal, please see the guidance provided by the Academic Appeals and Student Complaints page .
The SUSU Advice Centre
The Advice Centre offers free, confidential and independent help to students. To find out more information and book an appointment, please call +44(0)23 8059 2085 or email advice@susu.org.
Student discipline
If you wish to make an allegation of misconduct, or you are the subject of an allegation, please refer to the discipline webpages for information on the procedures and support that the University has in place.