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The University of Southampton
Student ServicesStudent living

Services and facilities information

Everything you need to know for life in halls

Your halls guide is your one stop manual for everything you need to know when living in halls. It is designed with you in mind, so that you have knowledge of how things work at the university. It contains info about the processes and services available and also helpful advice and information for your time in University residences. The halls guide can be downloaded here, or you can also request a published copy from your halls reception.

In the guide, you’ll find lots of important information including:

Halls Guide

Quick links

Reporting maintenance problems - please report non-emergency maintenance issues via

Emergency problems which are immediate risk to health, safety, security or wellbeing should be reported to your halls reception either by calling +44(0)23 8059 5777 or in person.

Internet and wifi connection troubleshooting - please report halls related internet and connection problems via Serviceline online at or by calling +44(0)23 8059 5656.

Claiming on/changing your contents insurance - for information on your contents insurance policy in halls including how to claim, please visit Endsleigh website.

Here you can:

·         Check your level of cover 

·         Review key exclusions and limitations 

·         Check your policy excess 

·         Learn how to make a claim

·         Extend and personalise your cover to protect laptops, phones and other valuables

If needed, the policy number is: HH1679

UoS certificate of insurance

Support for you - The Student Life Team are dedicated to supporting student wellbeing and enhancing the student experience. Available 24 hours a day, seven days a week, Student Life are based within Halls of Residence. and support all University of Southampton students. 

Contact Student Life by emailing them at Alternatively, visit them at your nearest Halls of Residence.

Still can’t find what you’re looking for?

If after checking the halls guide you still have not been able to find what you’re looking for, still need the answer to something or if we have missed something, then please get in touch via or contact your halls reception.

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