The iSolutions Outreach Team delivers friendly, expert IT support directly to you at your desk or in your lab. By providing on-site assistance, the team helps to quickly resolve technical issues, reduce downtime and keep teaching, research, and daily work running smoothly.
Whether it's troubleshooting, setup, or just advice, Outreach brings IT support to you, enabling and empowering our staff and researchers to achieve the remarkable.
Contact Outreach
You can get in touch with our friendly Outreach experts by raising a ticket, or contacting ServiceLine.
Please provide as much information as you can when reaching out, so we can help you quickly. For example, the computer number and location, details of any error messages, what you are trying to do and contact details.
Once a ticket has been raised, we will send you a booking form to confirm a convenient time and date for a visit.
Have you checked the Knowledge Base first?
Please note that Outreach can get busy at times. It’s always worth checking the Knowledge Base first, as this can be the quickest way to resolve your query. It contains self-help guides and answers to common IT issues – use the search bar to get started.
How we can help
The Outreach are available to help in a variety of ways, including:
- IT support for staff and PGR students using any University owned or managed device
- Upgrades and repairs to a University owned or managed device
- On-site (at desk) set up for new equipment
- Specialised lab equipment set-up and IT support
- Common Learning Space (CLS) workstation repairs and IT support
- Software and Networking support
- University account management support
Our impact
