Back to your IT support service
This will take you back to the IT support service homepage, with links to other helpful IT resources.
Whether you are a new student or staff member, you have access to a range of IT software, services and support throughout your work and studies.
New students set up their university IT account as part of the enrolment process, whilst new staff members receive details on how to set up their account through Human Resources.
Your university IT account
Staff and students receive a university IT account to access essential systems and services. Once set up, it may take up to 24 hours for services to become fully available, including email, ID number and enrolment services.
You will be given a university username and email address, ending “@soton.ac.uk”.
It’s essential to set up a secondary email address on your IT account, as you can use this to reset your password if you forget it. To set this up or update your account details, visit Subscribe.
Multi-Factor Authentication (MFA)
As part of setting up your IT account, you will be prompted to set up Multi-Factor Authentication (MFA). MFA adds an additional layer of security, verifying your identity when logging into your university IT account.
You can set up MFA through the Microsoft Authenticator app (recommended), receiving a text message, or a phone call. Ensure you have at least two MFA methods set up to verify your identity, as this means you will still be able to log into your IT account if you can’t access one of your methods.
For more information, visit the following article: ‘How to set up and manage Microsoft MFA’
Microsoft 365
Microsoft 365 (M365) is available to all students and staff for free, this includes email, file storage and collaborating via chat and video.
Staff have access to M365 apps on their university managed devices and students can download M365 to their personal devices. Students – if you already have a M365 licence, please don’t uninstall it! When on campus, visit our Tech Hubs to discuss the best options for you.
Key university systems
Blackboard
Blackboard is the university's virtual learning environment (VLE), providing access to course materials and online lectures. Many lecturers will regularly update content on Blackboard and use it as a way of communicating to students.
MySouthampton app
MySouthampton is the university's official app. Primarily used by students, this is where you can find your timetable, course information, campus maps and more. Download the app here and log in using your university username (e.g. ab1c25@soton.ac.uk) and password.
SUSSED
SUSSED is the university's main hub for news, updates, events and quick links to key services. You'll need to log in using your university IT account details.
Wi-Fi
eduroam, the university's free Wi-Fi service, is available across all our campuses and Halls of Residence. Connecting to eduroam is easy, you just need your university IT account details. Find out more via the following guides:
Visitors can also access free Wi-Fi when visiting our campuses. All you need to do is:
- Turn on Wi-Fi on your device
- Select the 'WiFi Guest' account from the available network list
- Open browser, refresh the page and follow the on-screen instructions
Software
Software is available to staff and students on and off campus through the Software Center or the software download site. For a full A-Z of what's available, plus details of where you can access the software, please check this software information.
Printing
Many of us will be printing less as we work and study online, but we do have multi-functional devices (MFDs) across our campuses should you need to print, copy or scan! Find out more on our Knowledge Base.
University IT SharePoint
Everything you need to know about IT at the university including getting started, connecting your devices and finding support.
Getting help
Contact our IT support teams for help with your university IT.