University of Southampton

Open Day Frequently Asked Questions (FAQs)

Find the answers to your Open Day questions here. If you can't find the answer to your particular question here, please email the Open Day team on visit@southampton.ac.uk and we will do our best to help.

General questions

1.    Do I need to book to attend an Open Day?

2.    Are all subjects represented at your Open Days?

3.    Is there a separate Open Day for Medicine?

4.    Do I need to pre-book any talks or events?

5.    When will I receive my Open Day Guide?

6.    Do I need to print out my Open Day Guide?

7.    When and where will the shuttle buses run?

8.    Where can I stay overnight?

9.    I have a subject-specific question I would like to ask before I attend your Open Day. Who do I contact?

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Booking questions

1.    What should I do if I have a problem with the booking system?

2.    Why haven't I received an email confirming my booking?

3.    How can I change the date of the Open Day I will attend?

4.    What should I do if I can no longer attend?

5.    Can I change the number of guests I am bringing with me?

6.    Can I amend my details from the ones I gave in my original registration form?

7.    When will I receive my Open Day ticket?

8.    I am a teacher/careers adviser. How do I make a booking for a group of students?

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Answers to general questions

1.    Do I need to book to attend an Open Day?

Yes, you need to book. Our Open Days are extremely popular. We welcome around 10,000 visitors each day, but spaces are limited to make sure you have the best possible experience.

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2.    Are all subjects represented at your Open Days?

Yes, you will be able to attend talks and drop-ins for all of our subjects. Note that the following subjects are covered at Winchester School of Art (WSA), based at our Winchester Campus. If you are interested in these subjects, you need to book a WSA Open Day:

  • BA Fashion and Textile Design
  • BA Fashion Marketing/Management
  • BA Fine Art
  • BA Games Design and Art
  • BA Graphic Arts

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3.    Is there a separate Open Day for Medicine?

No, Medicine is included in our University Open Days. Please note that due to the popularity of the Medicine talks, these are for prospective students only, so you will not be able to bring your guests along to these talks.

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4.    Do I need to pre-book any talks or events?

No, you just need to register to attend the Open Day itself. All talks and events on the day are provided on a 'first come first served' basis. Please note that at some talks we may limit guests to one per prospective student. Our Medicine talks are for prospective students only, so you will not be able to bring your guests along to these talks.

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5.    When will I receive my Open Day Guide?

We will email you a PDF version of this guide approximately two weeks before your Open Day. We will provide you with a hard copy on your arrival in Southampton. We do not send out hard copies of our Open Day guide in advance.

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6.    Do I need to print out my Open Day Guide?

No, you can pick up a printed version on arrival in Southampton either at West Quay, the train stations, or on one of our campuses.

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7.    When and where will the shuttle buses run?

Buses will run every 10 minutes from 08:00 to 18:00, leaving from the West Quay multi-storey car park and going to Highfield Campus, Southampton Boldrewood Innovation Campus, Avenue Campus, and National Oceanography Centre (Waterfront Campus). Shuttle buses will also go to our halls of residence (including Wessex Lane) between 08:00 and 18:00.

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8.    Where can I stay overnight?

Although we are unable to offer accommodation to our Open Day visitors, the city of Southampton has a wide range of hotels. Please visit Discover Southampton for details.

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9.    I have a subject specific question that I would like to ask before I attend your Open Day. Who should I contact?

Please contact your specific subject department directly. You can find contact details for each department on our Other ways to visit page.

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Answers to booking questions

1.    What should I do if I have a problem with the booking system?

If you have a problem with the booking system please telephone us on +44 (0)23 8059 5900 or email visit@southampton.ac.uk and we will do our best to help you. The hotline is staffed from 08:30 to 16:30, Monday to Friday.

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2.    Why haven't I received an email confirming my booking?

First, check your spam or junk mail folder. Your security settings may have stopped the email from coming through. If you need us to resend your confirmation, telephone us on +44 (0)23 8059 5900 or email visit@southampton.ac.uk. Our support desk is staffed from 08:30am to 16:30pm, Monday to Friday.

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3.    What should I do if I can no longer attend the Open Day I have booked?

Log back into your account, either from the link provided in your confirmation email or from the booking page.  Click on My Events/Interviews and this will display a page of your booked events. Find the Open Day you are booked to attend and select 'Decline'.

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4.    How can I change the date of the Open Day I will attend?

Log back into your account, either from the link provided in your confirmation email or from the booking page.  Click on My Events/Interviews. This will display a page of your booked events. Find the Open Day you are booked to attend and select 'Decline'.
To choose a new date, search for 'Open Day' to find the Open Days that are still available for booking. Select a new date and click 'Register'. Complete the registration form.
You will receive a new confirmation within 30 minutes. Please remember to check junk/spam folders for this email if it does not deliver to your main inbox.

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5.    How can I change the number of guests I am bringing with me?

Log back into your account, either from the link provided in your confirmation email or from the booking page.  Click on My Events/Interviews and this will display a page of your booked events. Click 'Update' and then make your change on the update form.
Please note that although you will not receive another confirmation e-mail, your details will be updated on our database.

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6.    How can I amend my details from the ones I gave in my original registration form?

Log back into your account, either from the link provided in your confirmation email or from the booking page.  Click on My Events/Interviews and this will display a page of your booked events. Click 'Update' and then update your details on the form.
Please note that although you will not receive another confirmation e-mail, your details will be updated on our database.

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7.    When will I receive my Open Day ticket?

You will receive your ticket for the Open Day about a week before the event. This ticket also covers any guests you are bringing with you.
If you haven’t received your ticket before the Open Day , please print off your confirmation email and pick up an Open Day Guide on arrival either at West Quay Shopping Centre, if arriving by car, or Southampton Central or Airport Parkway, if arriving by train. This will give you access to our free shuttle bus service. We can then register you via your confirmation email when you arrive on campus.

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8.    I am a teacher/careers adviser. How do I make a booking for a group of students?

Please email visit@southampton.ac.uk to let us know what date you would like to attend and how many students you plan to bring. We will then send you a confirmation, timetable and further information about the day.

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